TeamHEALTH’s vision is that all people should lead a full and valued life. This is articulated through our purpose and operational philosophy of creating community capacity for good mental health, to enable people to live a full and valued life through the provision of supports, advocacy and education. We see success in achieving our purpose as consolidating what we do well, using evidence-based approaches, listening to our participants, community and workforce and remaining an adaptable, skilled organisation.
Reporting to the Program Managers for program-facing responsibilities, the Program and Quality Administrator provides essential administrative support across the programs, including general administrative tasks, data entry and collection, reception duties and the efficient management of referrals and intake scheduling.
The role acts as a central point of administrative coordination, ensuring that information flows accurately between staff, systems, and stakeholders, and that operational tasks are completed in a timely and organised manner. Duties include supporting teams with travel bookings, training coordination and logistics, and assisting with internal and external reporting requirements. The role also encompasses general receptionist duties including answering phones, welcoming guests to the office, and managing shared mailboxes.
In addition to program-facing responsibilities, the Program and Quality Administrator reports to and works closely with the Quality and Innovation Officer for quality management related tasks. In this capacity, the role supports the effective functioning of the Quality and Risk Committee, including supporting secretariat duties such as agenda preparation, minute-taking, and the tracking and follow-up of required actions. The role further supports the Quality and Innovation Officer by entering and maintaining data within TeamHEALTH's quality management system and ensuring that actions are appropriately monitored and completed in line with TeamHEALTH policies.
The Program and Quality Administrator is expected to bring well-developed administrative skills and a proactive, solutions-focused approach to their work. The role requires the ability to manage multiple competing priorities, exercise sound judgement within established procedures, and work with a meaningful degree of independence while recognising when to seek direction. Given the nature of the programs, the position may require travel to regional or remote locations at times, including overnight stays where necessary.
Essential for Position
1. Demonstrated experience in a broad administrative or program support role, preferably within the community services, health, or not-for-profit sector.
2. Strong organisational and time management skills with the ability to manage multiple competing priorities, meet deadlines, and work with a meaningful degree of independence.
3. Strong administrative aptitude with the competent use of systems, including but not limited to Service Record System (SRS), Logic QMS and MS suite (or similar).
4. Use of analytics and reporting tools, or the ability to acquire knowledge and skills independently.
5. Well-developed written and verbal communication skills, including the ability to correspond professionally with a range of internal and external stakeholders.
6. Demonstrated ability to work collaboratively as part of a multidisciplinary team while also exercising sound judgement and initiative when working independently.
7. Experience in financial administration, including credit card reconciliation and petty cash management.
5. High level of accuracy and attention to detail and ability to follow instructions.
Desirable for Position
8. A relevant degree or equivalent knowledge relating to information management, quality improvement practices and / or Mental Health.
6. Previous use of, or experience with Get Home Safe, Service Record System (SRS), and Logic QMS (or similar systems).
Applications will be assessed progressively for this position, so speed of application is key!
It is a requirement for this position that candidates have or are willing to obtain National Police Certificate that was issued less than two years ago, a current Driver’s Licence, NDIS Worker screening and Orientation Module Certificate.
TeamHEALTH recognises the value of experience in all facets of life and work and encourages individuals with a lived experience of mental illness to apply. TeamHEALTH encourages First Nations people to apply for this position.
TeamHEALTH offers above award conditions including 5 weeks annual leave, salary packaging and a friendly and flexible work environment. An attractive salary package will be negotiated with the successful applicant commensurate with qualifications and experience.
Please note applications must include a Resume and Cover Letter addressing the Key Selection Criteria including essential for the position. The full position description can be found on the TeamHEALTH website for the position description. https://www.teamhealth.asn.au/careers. Applications not containing a Cover Letter addressing the Key Selection Criteria will not be considered.
If you would like further information, please contact **@teamhealth.asn.au. Applications close 14 May 2026.