FULL-TIME OPHTHALMIC TECHNICIAN AND MEDICAL RECEPTIONIST ROLES Sight Specialists (www.sightspecialists.com.au) is a specialist ophthalmology clinic located in Southport, Gold Coast. We pride ourselves in delivering patient care at the highest level in a manner that is personalised and patient-centred. We are currently seeking to fill 2 roles with immediate starts: full-time medical receptionist full-time ophthalmic technician The roles are permanent full time and are paid well above the Award rate. You will also have access to free undercover car parking. The roles require team-players who enjoy working in a busy and professional team environment. Ideal candidates will have excellent communication skills, a warm nature, and a fundamental emphasis on customer service. Important attributes include the ability to multi-task, use of initiative, and attention to detail. OPHTHALMIC TECHNICIAN Essential personal skills: A positive and proactive attitude Reliable and efficient The ability to work well as part of a team and autonomously The ability to use initiative and problem-solve A desire to learn and improve A fast learner, as training on systems and processes will be provided Essential technical skills: Experience in an eye care clinic, other healthcare setting, or a background in optics or science. Previous experience using ophthalmic diagnostic equipment will be viewed very favourably. Duties include: Operating a range of ophthalmic equipment including OCT, visual field analysis, iTrace wavefront aberrometer/topographer, Lenstar biometer and Eidon retinal camera (training will be provided as necessary) Patient consultation including history-taking, measurement of visual acuity and intraocular pressures Recording and typing patient consultations in Clinic to Cloud electronic practice management software Collaborating and multi-tasking in a team of technicians and optometrists Assisting the ophthalmologist in minor operations Administering eye drops and setting up for minor procedures Assisting with clinical reports Maintaining medical stock supplies and sterilisation of instruments Ensuring equipment and stock required for ophthalmologist consultation is available Experience and Attributes: Experience as an ophthalmic technician, orthoptist or optical dispenser with pre-testing experience Professional and concise communication Ability to maintain calm when exposed to high volume of patients Exemplary communication, time management, problem solving and interpersonal skills Patient-focused approach with genuine empathy and interest in our patients needs Positive and proactive attitude Ability to prioritise and multi-task Willingness to learn Full training will be provided. MEDICAL RECEPTIONIST Essential personal skills: Excellent phone manner and ability to assist with patient enquiries in a helpful and friendly manner Excellent written and verbal communication with good spelling and grammar Attention to detail Reliable, efficient and ability to multi-task A positive and proactive attitude The ability to work autonomously and be able to liaise effectively with other team members, health care professionals and hospitals. The ability to use initiative and trouble-shoot A desire to learn and improve A fast learner, as additional training on systems and processes will be provided Ability to show empathy and understanding to patients Main scope of work: Answering phones, scheduling appointments and assisting with patient queries Processing of patient accounts (handling of cash and EFTPOS transactions) Patient liaison (helping patients feel welcome and comfortable) Setting up and shutting down of all equipment Preparing upcoming clinics including administration of all surgery paperwork Willingness to cross train in other areas of the practice Assist with everyday tasks What Sight Specialists can do for you: Expand your skillset and expertise Give you experience with cutting-edge technologies and procedures Above Award pay and conditions Friendly and energetic team Engage you in a young business that has an emphasis on doing things differently and strives for continuous improvement To apply, please include a cover letter with your CV outlining what you can bring to our team and be clear on which role you are applying for. Many thanks for your interest in working with us. Theresa Andrew, Director, Sight Specialists www.sightspecialists.com.au