Job Role: Application Support Engineer
We are seeking an experienced and motivated professional to provide specialist application support across a mix of established COTS and bespoke applications within a secure environment.
In this role, you will work closely with internal teams, vendors, clients, and other stakeholders to deliver high-quality, reliable support services.
* Provide application support for COTS and bespoke applications
* Troubleshoot and resolve complex technical issues
* Deployment of vendor supplied updates and packages
* Receive, review, triage, and resolve incidents and problems using ITSM processes and tools
* Collaborate and manage internal teams as required
* Liaise with external vendors and clients for application-specific incident and problem resolution, including appropriate escalation where required
* Establish and maintain clear documentation
The ideal candidate possesses strong analytical skills, a proactive approach to problem-solving, and a commitment to thorough documentation.
Basic Object-Oriented Programming (OOP) skills are required to support bespoke applications, and automation using PowerShell and Bash will be a key focus for this team.
Requirements:
* Demonstrated experience with Object Oriented Programming
* Familiarity with PowerShell scripting and desire to learn
* Understanding of application servers, particularly WebLogic and IIS
* Experience with Microsoft technology stack (Windows Server 2016 and later)
* Familiarity with Linux/Unix and command-line tools
* Familiarity with VM/Cloud tools
Essential Requirements:
* Must be an Australian Citizen
* Must hold or be eligible to obtain and maintain an NV2 security clearance
* Must be able to obtain a Defence Common Access Card
This is a full-time position that requires in-office attendance.