Job Title: Senior ICT Service Delivery Manager
Vertical Scope Group are seeking a highly skilled Senior ICT Service Delivery Manager to join our Professional Services team in delivering capability for the National Intelligence Community.
About You:
* Demonstrated experience successfully negotiating and implementing organisational-level governance and process change across business, technical and senior stakeholder groups.
* Demonstrated ability to shape and direct ICT incident management and/or ICT change management strategy and process adoption across organisational boundaries.
* Demonstrated ability to develop, implement and manage systems of control that effectively surface and treat risk.
* Minimum NV2 security clearance. TS-PV preferred.
About the Role:
* Review and development of Service Management Strategy and ITSM Policy appropriate to agency level;
* Provision of advisor-level ITSM advice and assistance to leadership and project teams;
* Developing professional streams to establish ITSM career pathways and mitigate skill gap;
Benefits:
* As a trusted partner, we deliver impactful ICT and Cyber solutions to the nation's most critical programs.
* We're proud to support multiple national frameworks, including ICT Provider Arrangement (ICTPA) and Defence Science & Technology Group (DSTG).
Others:
* We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with disabilities.
* Canberra based.