Overview
At Klaviyo, we value diverse backgrounds and perspectives. If you're a close but not exact match with the description, we hope you'll still consider applying. Learn more about life at Klaviyo at klaviyo.com/careers.
Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We are seeking a Product Expert who is passionate about delivering exceptional support to our APAC customers who are scaling their businesses with Klaviyo, with a focus on high-quality product knowledge and communication.
How You Will Make a Difference
* Develop an in-depth knowledge of the Klaviyo platform
* Demonstrate curiosity with AI in work or personal projects and learn quickly, responsibly exploring new AI tools and workflows to improve efficiency
* Provide high-quality product support for Klaviyo customers, partnering with them to resolve issues via email and live chat
* Communicate clearly to answer questions for both technical and non-technical end users while supporting a wide range of technologies
* Diagnose software issues and resolve escalated customer complaints using established processes
* Provide support and guidance on non-technical questions (e.g., marketing, sales, other ecommerce setup questions)
* Document troubleshooting and problem-resolution steps
* Help transform workflows by integrating AI to build smarter systems and workflows
Who You Are
* An exceptional communicator with strong written and verbal English and proficiency in Chinese, Japanese, or Korean
* A thoughtful communicator across channels requiring both written and verbal skills
* Experience transforming workflows with AI-centric approaches
* Passionate about creative problem solving for customers and end users
* Self-motivated, eager to learn, and collaborative
* Capable of adapting quickly to changing priorities
* Experience with or ability to pick up: Microsoft Office, G-Suite, Google Sheets, PowerPoint, Zendesk, Salesforce
* Web technologies, networking, APIs, email marketing platforms and ecommerce platforms
* DNS, IPs and other networking concepts
Requirements
* Full authorisation to work in Australia without restrictions
* Ability to work weekends (shifts include Tuesday-Saturday or Sunday-Thursday)
* Bilingual proficiency: English and Japanese
* Ability to support customers in both English and Japanese
Additional Information
We use Covey as part of our hiring and/or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. Covey Scout for Inbound has been in use since April 3, 2025. See the independent bias audit report covering our use of Covey. Salary ranges reflect local labor costs; base salary for this position is determined by factors including skills, experience, education or training, and work location. In addition to base salary, total compensation may include annual bonus, variable compensation (OTE for sales and customer success), equity, sign-on, and health, welfare and wellbeing benefits based on eligibility. Your recruiter can provide more details about the salary/OTE range for your location during the hiring process.
Base Pay Range In Local Currency$80,000—$120,000 AUD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable. We seek remarkable creators—ambitious and collaborative teammates who stay focused on delighting our customers. If you're ready to do the best work of your career, you'll be welcomed as your whole self from day one and supported with generous benefits.
AI fluency at Klaviyo includes responsible use of AI (privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo's interview process, you acknowledge that you have read and will adhere to our Guidelines for using AI in the interview process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or creed, age, sex, gender identity, sexual orientation, disability, veteran or active military status, marital status, criminal record, genetics, retaliation, or any other characteristic protected by law.
Important: We will never ask for payment or financial information during the application process. Be cautious of offers from non-company emails or unsolicited contacts. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.
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