Job Summary:
The ideal candidate will oversee the front-of-house team, ensuring exceptional customer service standards are met. They will also be responsible for developing and training new staff members to work efficiently in a fast-paced environment.
Key Responsibilities:
* Supervise waiting staff during service, maintaining high levels of customer satisfaction.
* Train and mentor new front-of-house staff to enhance their skills and knowledge.
* Effectively manage table allocations, reservations, and service flow to optimize efficiency.
* Maintain the cleanliness and presentation of the dining area, adhering to health and safety standards.
* Coordinate inventory management and work closely with kitchen staff to ensure seamless service delivery.
* Support workplace health, safety, and hygiene initiatives to maintain a positive working environment.
* Provide exceptional table service as needed and assist with other tasks to ensure overall team success.
Essential Qualifications:
* At least one year of experience in a Waiter Supervisor role.
* Excellent leadership and interpersonal skills to motivate and develop staff.
* Strong communication and problem-solving abilities to address customer concerns effectively.
* High attention to detail and ability to work under pressure in a dynamic environment.
* Flexibility to work weekends and evenings as required.