Hotel Service Supervisor – Kingfisher Bay Resort, K'gari (Fraser Island)
We are looking for an exceptional Hotel Service Supervisor who enjoys working and living in an island resort environment, leading a dynamic team and ensuring customer excellence.
The position is located at Kingfisher Bay Resort on beautiful K'gari (Fraser Island). Kingfisher Bay Resort is part of the KBRV Resort Operations Pty Ltd, a subsidiary of Kelsian Group Limited.
Our ideal applicant is ready for their next adventure and available now to join the team! Reporting directly to Front Office Manager, this is a full‐time permanent position where you will live and work in paradise. The base salary for this role is between $75,000 and $85,000.
About The Role
This role's key responsibilities include:
* Coordinate and supervise the day‐to‐day functioning of the front office reception team, porter team, and resort reservations.
* Oversee guests' services including customer requests, satisfaction, bookings, activities, and manage complaints and escalations to a positive resolution.
* Collaborate and influence other Department Managers to ensure cross‐department coordination.
* Assist with managing employee activities including attendance, leave, records, rosters, and timesheets.
* Lead the communication, engagement, and culture across teams.
* Promote and ensure alignment to workplace health and safety regulations.
* Supervise team operations, identifying opportunities for improvement and change.
* Address and manage employee concerns and resolve workplace issues.
* Perform other supervisory duties across the resort as requested by Senior Managers.
Your Skills, Qualifications & Experience
* Relevant Diploma or higher.
* At least one year of proven experience in a frontline service leadership role.
* Evidence of supervisory qualifications or certifications and traineeship.
* Proven experience working within an island hotel / resort environment.
* Good leadership skills to drive high performance, culture, and meet goals.
* Ability to lead and influence, and work in a fast‐paced environment to adapt and establish work requirements and assign duties.
* Valid Queensland RSA certificate with wine and cocktail knowledge.
* Willingness to perform other hotel and supervisory duties as directed.
* Experience working within an island hotel / resort environment is an advantage.
Benefits – Conditions Apply
* $1,000 Annual SeaLink Employee Travel Allowance.
* Affordable living expenses (includes 3 staff meals daily, free Wi‐Fi and air‐conditioned accommodation).
* Worldwide Heartist Bienvenue benefits.
* 25% off resort dining, retail and spa.
* Free Island 4WD bus tours.
* Free ferry transfers to and from the island.
* Access to the Sandbar pool, staff gym and tennis courts.
* Access to employee training programs.
* Employee award programs.
Equal Employment Opportunity Statement
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.
#J-18808-Ljbffr