Support Coach Role
Join a purpose-driven team that values innovation, flexibility, and compassionate care.
The Support Coach plays a distinctive role in working alongside staff within community organisations and residential aged care settings. This is achieved by face-to-face engagement, phone or video-based support, observation, modelling of practice, and reflective dialogue. Coaches deliver tailored education and mentoring based on the core educational modules of the DREAM project.
This role requires a high level of professional autonomy, adaptability, and initiative, along with a commitment to person-centred and psychosocial approaches to dementia support.
Key Responsibilities:
* Facilitate on-the-ground support, implementation of relationship-based support strategies, modelling and coaching with clients, carers and care staff.
* Work collaboratively with peers to develop the skills, expertise and/or applied knowledge of aged care staff and carers to understand the person living with dementia and develop best practice support and care.
* Support the implementation of recommendation plans on the ground, drawing on modelling and coaching techniques, and seek guidance from Team Leader, Consultant and Senior Consultant as required.
Requirements:
* Strong organisational abilities, including effective time management and ability to prioritise in a busy work environment and competing demands.
* The ability to work both independently and as part of a team.
* Demonstrated commitment to excellence in customer service principles including conflict resolution to ensure the consistent provision of exceptional service to internal and external customers.
* A current driver's licence and safe driving record.
* Willingness to travel and work intrastate and interstate for up to five days at a time to support the delivery of services.
* Qualification in relevant field; Allied Health assistant, Diversional Therapy, Enrolled Nursing (EN), Aged Care, Cert III or IV in Individual Support / Leisure and Health or similar highly desirable.
What We Offer:
* Market leading remuneration.
* Flexible hybrid work arrangements in a friendly workplace with an emphasis on work life balance.
* Additional training & career development opportunities.
* Leave benefits – purchased additional annual leave.
* Reward and Recognition Program.
* Fitness Passports: Full facility access can include gyms, group classes and pools for yourself and your family.
* Free independent and confidential counselling sessions and free wellbeing resources and webinars available through our Employee Assistance Program in multiple languages.
* Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans.
* Exclusive commercial discounts for JB HI-FI and The Good Guys.