Overview
Clinic Administration / Reception and Hearing Support Role – Drouin/Warragul, Gippsland Victoria
An exciting opportunity presents itself We are expanding our team and looking for a talented, friendly and patient focused individual to work in our Drouin/Warragul Clinic in Gippsland.
The role will be focused on delivering daily operating outcomes for the clinic while providing exceptional client and administrative service.
Reports to: Operations Manager
Responsibilities
* Manage a multitude of incoming calls in a highly professional manner with a focus on customer care
* Approachable phone manner to make a multitude of outgoing customer service calls in a highly professional manner with a focus on customer care
* Scheduling and appointment management via our integrated CRM system
* Client invoicing, EFTPOS, credit and cash payments
* Ability to work (over the phone) with third party relationships e.g. insurers and government agencies
* Client database management and data entry - to ensure maintenance, management and 100% accuracy
* Manage ongoing client relationships in waiting room setting while positively promoting the business
* Careful attention to detail in stock management (receipting and dispatch) of high value items
* Mail – preparation and posting
* Banking – preparation and depositing
Knowledge and Skills required
* Extensive administrative and customer service experience in a medical environment
* Ability to build relationships quickly with clients and their families
* Attention to detail and process
* Excellent written and verbal communication skills
* Excellent organisational and time management skills
* Keen desire to help people, and think outside the box to find solutions
* Ability to work independently and as part of a dynamic high performing team with multiple offices
* Ability to multi task
* Proven computer skills and working knowledge of Office suite of products including Outlook, Excel, and Word
How to apply
Please apply via Seek online by providing a cover letter and current resume.
Application questions
* Which of the following statements best describes your right to work in Australia?
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