Accommodation and Hospitality Manager – Food
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Job Summary:
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This position will oversee the full operation and management of accommodation, food and beverage, restaurant, guest services and hotel administration functions.
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The role includes oversight of food service operations, restaurant management, staff coordination, accommodation bookings, guest services, compliance, supplier management and financial performance.
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Key Responsibilities:
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* Hotel Accommodation & Guest Services
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o Oversee day-to-day operations of the motel accommodation, including reservations, guest check-ins/outs, room allocation, and housekeeping coordination.
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o Manage guest relations, address service issues and implement service recovery measures to ensure guest satisfaction.
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o Monitor room occupancy, corporate bookings, and maintain accurate property management system records.
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o Liaise with maintenance contractors to ensure facilities are maintained to high standards.
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* Food & Beverage / Restaurant Operations
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o Manage the full restaurant and café operations including breakfast, lunch, dinner, catering and special functions.
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o Supervise kitchen, bar, and front-of-house teams to ensure service standards, food quality, and presentation consistency.
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o Oversee food and beverage cost control, supplier pricing, ordering, stock rotation and waste minimisation.
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o Collaborate with chefs on menu development, seasonal specials, and pricing strategies.
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o Monitor health, safety and hygiene standards in food preparation and service areas.
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* Staff Management & Rostering
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o Recruit, induct, train, roster and supervise staff across multiple departments including front desk, housekeeping, restaurant and kitchen teams.
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o Monitor staffing levels, shift coverage, staff leave, performance management and conflict resolution.
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o Conduct ongoing staff training in customer service, food safety, WHS and hotel standards.
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* Compliance & Licensing
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o Ensure full compliance with all regulatory requirements.
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o Maintain hotel permits, licences and regulatory documentation.
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* Financial Control & Reporting
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o Monitor financial performance including revenue, expenses, payroll, food costs and operating margins.
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o Conduct daily reconciliations, POS management, and banking procedures.
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o Prepare operational reports for company directors, highlighting financial trends, service performance and risk management.
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* Supplier Management
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o Liaise with suppliers for food, beverages, accommodation consumables, linen, cleaning supplies and operational needs.
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o Negotiate supplier contracts, review pricing and maintain supply continuity.
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o Conduct monthly stocktakes and inventory reconciliations.
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* Coordination with Retail Manager
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o Work collaboratively with the Retail Manager (Bottle Shop, Gaming & Bistro Operations) to ensure smooth coordination across all business units.
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o Provide operational backup across food & beverage operations when required.
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o Support cross-department management to ensure full service continuity.
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Selection Criteria:
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Minimum 12-24 months relevant hospitality management experience in food & beverage and/or accommodation operations.
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Proven staff leadership, rostering and team management skills.
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Demonstrated capability in restaurant, kitchen and guest accommodation management.
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Solid knowledge of food safety, RSA, WHS and regulatory obligations.
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Strong customer service focus and complaint handling skills.
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Financial acumen including budgeting, cost control, banking and reporting.
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Excellent supplier management, stock control and purchasing coordination experience.
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Commitment to long-term employment in regional Queensland and hotel management career progression.
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Benefits:
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Working in a dynamic and supportive team environment.
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Opportunities for career growth and professional development.
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Competitive remuneration package.
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