Clinic receptionist (flinders)

About the role

As Clinic Receptionist, you will manage patient enquiries, appointments, records, payments and follow-ups, while also supporting day-to-day clinic administration such as room setup, stock management and coordination with teaching staff.

You will play a critical role in creating a welcoming, well-organised clinic environment that supports both community patients and student learning.

Responsibilities

• Be the welcoming first point of contact for patients, students, supervisors and practitioners.
• Collect and respond to patient feedback, complaints or concerns professionally.
• Maintain accurate patient records, files and documentation in line with privacy legislation.
• Manage accurate appointment scheduling to support effective teaching clinic operations.
• Deliver outstanding customer service with a calm, professional and empathetic approach.

Qualifications

• Preferred experience in medical, allied health or wellness reception (e.g. clinics, spas, natural therapies), though this is not essential.
• Strong IT capability, including MS Word, Excel and practice management systems.
• Sound understanding of administrative procedures, records management and privacy requirements.

Skills & Attributes

• Exceptional customer service and interpersonal skills.
• Solid written and verbal communication skills.
• High attention to detail and excellent organisational ability.
• Ability to manage difficult situations with professionalism and empathy.
• Positive, team-oriented attitude with flexibility to support clinic operations.

Equal Opportunity Statement

We are proud to be an equal opportunity employer and value diversity and inclusion.