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Technician Field Services page is loaded
Technician Field Services
Apply locations Murarrie, Queensland time type Full time posted on Posted 30+ Days Ago job requisition id REQ_44941
Business Unit:
Cubic Transportation Systems
Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
Job Details:
Job Summary:
The Field Service Technician provides first line support of Automated Ticketing Systems and provides a fast response maintenance service to all users throughout the network.
Responsibilities include scheduled preventative maintenance and remedial maintenance on local/wide area networks and vandalism call outs to ensure an effective and efficient ticketing system that operates at its optimum performance level.
This position typically works under general supervision and direction whilst autonomously attending customer sites.
Essential Job Duties and Responsibilities:
* Interact effectively with internal and external stakeholders
* Perform varied technical duties involving the use of provided procedures and tools, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile devices
* Apply technical knowledge to problem solve difficult and complex fault situations
* Report to supervisors or other responsible personnel any potential non-conformance or problems
* Be proactive in rectification of newly identified faults and defects at site
* Follow specific verbal/written instructions relating to work assignments
* Ownership for quality of work performed
* Maintain service records, vehicle stock inventory in accordance with provided company procedures
* Resolve verbal end user and customer enquiries whilst attending to duties at all sites
* Maximize productive output by efficient use of time and materials
* Suggest ways of improving methods and procedures to meet the quality policy objectives of the Company
* Report all WHSE incidents, potential hazards, near misses and accidents
General Duties and Responsibilities:
* Comply with Cubic's Quality Management System
* Comply with Cubic Occupational Health, Safety and Environment policies and procedures
* Comply with security in accordance with established policies and procedures of the organizations
* Comply with Cubic Human Resources Procedures
* Operate a shared company vehicle in a caring and responsible manner
* Any Other arising work tasks or duties as requested
Minimum Job Requirements:
Qualifications:
Essential:
* WH&S general induction card
* Unrestricted Drivers' license with a general good record
* Inquisitive and enquiring attitude to your work to help further self-knowledge of fielded products
Skills/Experience/Knowledge
Essential:
* Relevant experience within a field-based service environment
* Knowledge and understanding of general MS office products
* Some knowledge and understanding electrical and mechanical schematics
* Able to perform a variety of technical duties, including remedial and preventative maintenance of customer equipment and assets
* A good level of fitness to perform work in an outside environment for the prescribed shifts
Desirable:
* Demonstrated electronic servicing skills
* Basic network infrastructure
* Excellent communication
* Restricted Electrical Licence
Personal Qualities:
* Excellent time management skills
* Ability to effectively liaise with all levels of internal and external stakeholders
* Customer and team oriented
* Self-motivated, able to work within KPI timeframes
* Strong interpersonal and communication skills
* Stay focused and calm under pressure
* Highly motivated
* Positive can-do attitude
Condition of Employment:
Successful outcome of a National Police Check
The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.
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Worker Type:
Employee
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Technician Field Services
locations Murarrie, Queensland time type Full time posted on Posted 30+ Days Ago
Cubic creates and delivers technology solutions in transportation that make people's lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners.
We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).
CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications.
CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network. Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions.
Cubic is proud to have a presence in over 60 countries and employ over 5,000 people worldwide. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law.
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