Overview
Northern Grampians Shire Council is seeking an enthusiastic individual to join our Tourism team. The Visitor Services Officer plays an important role in providing high‐quality visitor services and supporting a positive customer experience at Council's accredited Visitor Information Centre.
Vacancy Details: Position: Visitor Services Officer Job Type: Permanent Part-Time Tenure: Permanent Location: Halls Gap Package: $32.51 per hour plus superannuation Download Position Description: Visitor Services Officer Applications Close: 5pm Sunday 26th April, 2026
About Northern Grampians Shire Council
Northern Grampians Shire Council has a diverse employment base, across 14 worksites in the Grampians Region of Victoria. We offer flexible work arrangements, providing access to relevant training and professional development opportunities with a variety of employee benefits. We promote innovation, responsiveness, respectfulness and continuous improvement as our core values. Being a smaller organisation, we can provide you with opportunities to act in leadership roles, transition between teams and participate in a range of collaborative projects with other team members or the wider community. We provide a supportive and flexible environment that values the balance between work and our employees\' personal lives.
In addition to the picturesque landscapes at our backdoor, there are many other benefits to working for our innovative and vibrant Northern Grampians Shire Council. These include:
* Fortnightly RDO: Enjoy a well-deserved break and rejuvenate.
* Great Team Environment: A safe, respectful and supportive environment to enable you to thrive. You will work with like-minded, passionate individuals who love what they do.
* Professional Growth: We nurture talent and provide opportunities to flourish.
* Flexible Work Arrangements: To support your work life balance.
* Salary Packaging Options: Including remote area housing allowances and novated lease vehicles
* Access to Paid Leave: including purchased leave, paid parental leave, gender affirmation leave and to respond to family violence matters
* Employee Assistance Program: Your well-being matters - we\'ve got you covered.
* Biodiversity: Explore our Council region\'s varied flora and fauna
Promote Inclusion
Northern Grampians Shire Council is committed to promote inclusion of all children and families; we aim to establish a culture that supports:
* cultural safety for Aboriginal children by working in partnership with Aboriginal peoples and Aboriginal community controlled organisations
* cultural safety for children from culturally and/or linguistically diverse backgrounds
* establishing a safe environment for children with a disability
Position Objectives
This position is responsible for consistently delivering a high standard of professional and knowledgeable information services to tourists in a busy, accredited Visitor Information Centre.
Key Responsibility Areas
* Competently respond to personal and electronic enquiries in a professional and courteous manner.
* Maintain daily visitor statistics and assist in undertaking annual visitor satisfaction surveys.
* Maintain brochure stocks, displays and keep office area in a neat and orderly fashion.
* Participate in familiarisation tours to tourism facilities and attractions as required.
* Liaise with council staff on tourism matters.
* Assist and support Team Leader Visitor Services in delivery of services and training.
* Assist community groups to maximise their use of the Halls Gap Hub Precinct.
* Ensure Council's Service Standards are met, customer requests are handled efficiently in a knowledgeable, confidential and timely manner ensuring delivery is responsive, first point issue resolution and customer centric
* Model Council values and be an integral member of the customer experience team including participating in team projects, process mapping and review, and proactively responding to customer requests.
* Perform, as directed, other duties that are within the limits of the incumbents' skill, competence and training.
Selection criteria
* Demonstrated experience in a busy customer service environment.
* Understanding of local tourism industry
* A proven ability to plan and organise work to meet quality standards and manage requests from customers.
* The ability to work in a team environment and positively contribute to the team
How to apply
* Click the Apply Button
* Download and read the position description.
* Attach a resume and cover letter briefly addressing the key selection criteria.
* Submit your application by following the process on this page.
If you\'d like to know more contact Julie Gibson, Team Leader Visitor Services on julie.gibson@ngshire.vic.gov.au or call 03 5358 8700.
Northern Grampians Shire Council is dedicated to building a diverse, inclusive and authentic workplace. We are an Equal Employment Opportunity Employer committed to providing a safe workplace that embraces and values child safety.
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