Operations and Customer Support Officer | Full Time | North Geelong
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Location
North Geelong, VIC
Role Type
Full time | Office based
Why Join Us
Australian Energy Upgrades is in a high growth phase and we are building a team of dedicated professionals who care about delivering excellent outcomes for customers. We are seeking an Operations and Customer Support Officer to play a critical role in scheduling, customer care and ensuring smooth coordination across customers, contractors, and suppliers.
This role is suited to someone who is exceptionally organised, a confident communicator, and experienced in customer support. You will be the link between our sales team, installers, and end customers — making sure every project runs smoothly and every customer receives the service they deserve.
What’s In It for You
Full time, Monday to Friday, 9:00am to 5:30pm
Office based role in North Geelong
Be part of a supportive, values driven team
Career growth opportunities in a fast expanding company
Full training in our systems and processes
Responsibilities
Schedule installations and coordinate contractor availability
Provide after sales support to ensure customer satisfaction
Liaise with installers, suppliers, and end customers to deliver smooth project outcomes
Handle inbound customer enquiries and provide timely, accurate information
Manage project timelines and ensure tasks are completed on schedule
Maintain accurate records in the CRM and internal systems
Support the operations team with reporting and administration as required
About You
You are highly organised, reliable, and skilled in everything you do. You thrive in a busy environment and enjoy solving problems while keeping communication clear and positive.
You will bring:
Proven experience in customer support or operations roles
Excellent verbal and written communication skills
Strong organisational skills and attention to detail
Confidence in dealing with customers, contractors, and suppliers
Ability to manage multiple priorities and deadlines
A proactive approach with a focus on delivering the best outcomes for customers
Our Values in Action
At Australian Energy Upgrades, our values shape how we work and win together.
Integrity – We do what is right, especially when no one is watching
Accountability – We own our actions and results
Ownership – We think and act like the business depends on us
Ambition – We chase greatness and never coast
Consistency – We show up ready, reliable, and relentless every day
Resilience – We bounce back stronger from every challenge
About Australian Energy Upgrades
Australian Energy Upgrades is one of Victoria’s leading providers of government backed energy upgrades. We install solar, battery storage, hot water systems, and energy efficient heating and cooling. Our mission is to help customers save money and reduce emissions while delivering excellent service at every stage.
Our North Geelong team is made up of friendly, motivated people who care about doing great work. We live our values, support each other, and offer real long term career opportunities as the business grows.
Apply now if you are an organised and experienced customer support professional who wants to join a growing company and play a key role in delivering great outcomes for our customers.
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- How many years' experience do you have as a Customer Support Officer?
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- How many years' experience do you have as a Scheduler?
- How many years' experience do you have as an After-sales Service Officer?
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📌 Operations and Customer Support Officer | Full Time | North Geelong
🏢 Australian Energy Upgrades
📍 Geelong