Job Summary
This role is a key contributor to our team's success. The ideal candidate will have experience in cloud computing and strong problem-solving skills.
The job involves overseeing the daily performance of production specialists, resolving technical escalations, and developing their technical capabilities. This includes reviewing daily transactions on performance parameters, reviewing performance dashboards, and ensuring standard processes and procedures are followed.
The successful candidate will also be responsible for identifying red flags and escalating serious client issues to team leaders in cases of untimely resolution. They will also develop understanding of process/products for team members to facilitate better client interaction and troubleshooting.
This role requires excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment. The ideal candidate will be proactive, self-motivated, and able to work with minimal supervision.
Key Responsibilities
* Oversight of daily performance of production specialists
* Resolving technical escalations and developing technical capabilities
* Reviewing daily transactions on performance parameters
* Reviewing performance dashboards and ensuring compliance with SLAs
* Developing understanding of process/products for team members
Requirements
Technical Skills
* Cloud computing (Microsoft Azure)
Experience
* 5-8 years of experience in a similar role
Personal Qualities
* Excellent communication and interpersonal skills
* Proactive and self-motivated
* Able to work effectively in a team environment