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Director, Australia | Partner at Aurex Group
Company Overview:
Our client is a National leading Soft Services company, dedicated to delivering excellent soft service solutions to their clients. With a commitment to innovation and client satisfaction, they are currently seeking an experiences Account Director in Perth for a mixed commercial portfolio. You will be instrumental in fostering strong client relationships, ensuring the seamless delivery of our facilities services, and contributing to the overall success of the business.
Responsibilities:
Client Relationship Management:
* Build and nurture strong client relationships to understand and exceed their unique needs.
* Act as the primary point of contact, fostering clear communication channels and swift issue resolution.
Service Delivery Oversight:
* Oversee the delivery of facilities services, upholding high standards of quality and operational efficiency.
* Collaborate with internal teams to identify and implement service enhancement strategies.
Contract Management:
* Manage client contracts, ensuring adherence to terms and conditions.
* Work closely with legal and finance teams to negotiate contract renewals and modifications.
Problem Resolution:
* Proactively identify and address client concerns, ensuring timely and satisfactory resolution.
* Implement preventative measures to minimize potential service disruptions.
* Collaborate closely with operational teams to ensure a cohesive approach to service delivery, exceeding client expectations.
* Provide leadership and support to achieve shared goals and objectives.
Qualifications:
* Bachelor's degree in Business, Management, or a related field.
* Proven track record in client services management within the cleaning services industry.
* Commercial facilities and operations experience would be desirable
* In-depth understanding of facility management principles, practices and operations.
* Exceptional communication, negotiation, and problem-solving skills.
* Ability to thrive in a collaborative, fast-paced environment.
If you believe this opportunity is right for you, please send your CV to Candice Egan – candice@aurexgroup.com by using the "Apply Now" button below.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Accounting/Auditing and General Business
* Industries
Staffing and Recruiting
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