For over 50 years, ANTON Jewellery has been Melbourne's destination for exquisite natural diamond jewellery and bespoke design. We specialise in high jewellery, bridal collections, and custom creations that become treasured heirlooms. Our atelier combines old-world craftsmanship with contemporary design, serving discerning clients who value authenticity, quality, and timeless elegance.
The Role
We're seeking a Marketing and Sales Coordinator to drive our brand presence and customer experience across all touch points. This dual-focused role combines strategic marketing execution with personalised sales support, ideal for someone who thrives at the intersection of creative storytelling and client relationships.
You'll coordinate all marketing activities while providing exceptional service to our clientele both in-store and online, ensuring every interaction reflects ANTON's heritage of excellence.
Key Responsibilities
Marketing Coordination
* Execute comprehensive marketing campaigns across digital and traditional channels including email, social media, content creation, ecommerce and events
* Manage marketing calendar and coordinate seasonal campaigns, collection launches, and promotional activities
* Manage Shopify ecommerce website including catalogue updating, merchandising and optimisations.
* Create and curate compelling content that showcases ANTON's craftsmanship, collections and client stories
* Coordinate with external vendors, photographers, and media contacts
* Coordinate with external parties including digital marketing agency, web developers and chinese socials agency.
* Monitor campaign performance and provide regular reporting on marketing metrics
* Maintain brand consistency across all customer touchpoints and marketing materials
* Manage social media presence with authentic, sophisticated content that reflects our luxury positioning
* Coordinate workshops, VIP events, and in-store experiences
* Provide exceptional customer service to in-store and online clients, building lasting relationships
* Assist clients with product selection, answering inquiries about diamonds, gemstones, and custom design
* Process online orders and manage e-commerce platform inquiries
* Support bespoke design consultations and communicate client requirements to our design team
* Maintain personal client database and follow up on inquiries to convert interest into sales
* Handle appointment scheduling and coordination for private consultations
* Provide after-sales support to ensure exceptional customer experience
About You
* 2-4 years experience in marketing coordination and confidence in retail sales, preferably in luxury retail, jewellery or premium lifestyle brands
* Demonstrated ability to create compelling content and manage multi-channel marketing campaigns
* Natural storyteller with exceptional written and verbal communication skills
* Genuine passion for customer service and building relationships with discerning clientele
* Highly organised with strong project coordination skills and attention to detail
* Proficient in social media platforms, email marketing tools, and e-commerce systems
* Confident using Canva, CRM platforms and Digital Marketing channels (not essential)
* Aesthetic sensibility and understanding of luxury brand positioning
* Self‐motivated 'go‐getter' with ability to work independently and autonomously while collaborating with a small team
* Solution‐oriented mindset with a "make it happen" attitude – you see opportunities where others see obstacles and approach challenges with creativity and determination
* Interest in fine jewellery, design and craftsmanship (training provided on diamonds and gemstones)
What We Offer
* Opportunity to shape the marketing and customer experience of an established Melbourne heritage brand
* Work with exquisite jewellery and discerning clientele in a sophisticated environment
* Varied role combining creative marketing with meaningful client relationships
* Professional development in luxury retail and fine jewellery expertise
* Supportive, collaborative team environmentOpportunity to travel with events team
* Opportunity to earn ANTON dollars.
Location
Full time, onsite between Head Office (Mulgrave) and Boutique (Chadstone)
To Apply
Please submit your resume and a brief cover letter explaining why you're drawn to ANTON Jewellery and this role. Include examples of marketing campaigns or customer experiences you're particularly proud of.
Not Sure You Meet Every Requirement?
We encourage you to apply if you're passionate about this role and believe your skills and experience would make you successful at ANTON. We value potential and attitude as much as a perfect resume match.
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