Customer Service Representative
Description:
We are seeking Customer Service Representatives to support luxury brand vehicle owners with end-to-end service requirements. Your focus is on actively listening to customer needs and concerns, documenting this in our case management system. With full training provided, you will be supported to deliver exceptional customer service and escalate cases if required.
Key Responsibilities:
* Proficiently manage incoming and outgoing phone calls using typical contact center technology.
* Communicate verbally and in writing with internal and external customers.
* Prioritize concern resolution and customer satisfaction.
* Prioritize urgent matters while maintaining overall productivity.
* Accurately input and retrieve relevant information in our Customer Relationship Management (CRM) system.
Requirements:
- Completed a High School Certificate
- At least 1 year of work experience in a customer service role.
- Communicate at an above average standard both verbally and in written correspondence.
- Strong verbal and written communication skills;
- Detailed listening skills;
- Strong customer service, interpersonal, and relationship-building skills;
- Time management and ability to prioritize projects and customer needs;
- Typing Skills (minimum 30wpm);
- Knowledgeable in MS Office, Email, SMS and Chat