Seeking a customer OBSESSED retailer with strong negotiation & admin skills, and a tenacious spirit, looking to move into Head Office Support role.
**About the company**:
My client is a leading retailer that features in most key centres across WA, SA, NSW and VIC with an offering for everyone with a rich history in SA dating back to the 60's.
They stock beautiful, sort-after items and work with some well-known luxury brands.
**About your new role**:
Reporting to the Retail Operations Manager, you will take on this highly important position looking after Customer Relations.
Your main duty will be to look after customer enquiries and complaints, ensuring a people-first approach and seeking a win for the customer. You will look for key trends in the feedback to share with the business so they can strengthen their offering and in-store training aiming to increase customer advocacy.
**Skills required**:
- Intermediate Microsoft Office skills
- Experience with Salesforce is highly desired
- Demonstrated experience in managing challenging situations
- Ability to remain calm under pressure
- Strong negotiation skills
- Excellent written and verbal communication skills
- Demonstrated ability to manage and prioritise competing demands using strong organisational and time management skills
- Retail and jewellery background ideal
**What's in it for you**:
- Work with a skilled, high-performing team where you can learn from the best
- Free parking on site
- Salary can be negotiable depending on experience
- Lucrative staff discounts
- Opportunities to participate in incentives programs that include overseas trips
- Career pathways
This will be a busy and challenging role, you will need to be a self-starter who uses their initiative and sets the bar high. Persistence, enthusiasm and a great attitude is a must!
**We are interviewing now!**
**Recruiter: Dannielle Zwirek | Reference: 193478**
Alternatively for a confidential discussion please contact **Dannielle Zwirek **on **0**426 077 694**quoting the reference number above.
**Note: Not all our current vacancies are listed on job boards. Check out our Frontline Retail website for a complete listing