A Sales Advisor is responsible for delivering the best customer experience that contributes to the store's sales and profit. As a Sales Advisor, you'll always put customers first, offer assistance and share your product and fashion knowledge. You'll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.
Key Responsibilities
* Fold, hang, display and merchandise garments to maximise selling opportunities.
* Actively process, stock and replenish garments on the sales floor and in the stock room.
* Open, unpack and label merchandise with security tags.
* Support customer purchases and returns at the register.
Qualifications
To be successful in the role as Sales Advisor, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset, being eager, optimistic, and motivated when interacting with colleagues and customers. You are flexible and able to adjust to changing circumstances and customer needs, and can take initiative and independently address customers' needs in a quick and effective way. You are communicative and socially confident, fostering a positive interaction with colleagues and customers.
What You Need to Succeed
* Previous experience within retail, merchandising and/or customer service.
* Effective time management – being stress‐resistant and good at prioritisation.
* Having a customer service mindset and always prioritising the customers' needs while serving as a brand ambassador.
* Being fashion‐knowledgeable and having a genuine interest in fashion trends.
* Having a selling mindset with the ability to approach and fulfil customer needs.
Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All employees receive a staff discount card, usable on all our H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.
Inclusion & Diversity
H&M is part of H&M Group. We are determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, perceive possibilities, and interact with customers worldwide. All diversity dimensions are taken into consideration in our recruitment process.
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