Who we are
Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we're growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
The Role
We're looking for a Clinical Coding Specialist with deep expertise in Australian medical coding to guide the development of Heidi's AI scribe platform into compliant, billable, structured medical documentation.
You'll be the clinical coding expert who ensures our AI systems understand and apply Australian medical coding principles correctly, working directly with our engineering team to embed your expertise into automated systems that support clinicians seamlessly. You'll play a crucial role in defining coding accuracy standards, validation processes, and compliance frameworks that power millions of patient encounters across Australia.
What you'll do
You'll work as the clinical coding subject matter expert to ensure our AI-powered systems meet the highest standards of medical coding accuracy and compliance for the Australian healthcare system
* Lead medical coding validation
for AI-generated documentation, ensuring accurate application of ICD-10-AM, ACHI, and MBS item numbers across diverse clinical scenarios in both public and private settings
* Develop coding guidelines and protocols
that translate complex Australian Coding Standards (ACS) into systematic processes our AI can learn and apply consistently
* Conduct quality audits
of AI-coded documentation, identifying patterns, gaps, and opportunities for improvement in coding accuracy, DRG assignment, and compliance
* Collaborate with engineering teams
to translate medical coding expertise into technical requirements, validation rules, and system improvements
* Work directly with Australian clinicians
to understand documentation patterns, clinical decision-making, and coding challenges across private hospitals, and public health systems, and GP practices.
* Ensure regulatory compliance
with Department of Health coding standards, Medicare Australia requirements, DVA guidelines, and private health insurer specifications
* Analyze coding data and metrics
to identify trends, accuracy patterns, and areas for system optimization across our Australian customer base
* Stay current with coding updates
including annual ICD-10-AM/ACHI releases, MBS schedule changes, and ACCD standards updates
* Support customer implementations
by providing coding expertise during enterprise client onboarding and troubleshooting
What we're looking for
* 3-5+ years of professional medical coding experience
in Australian hospital, clinic, or health system environments
* HIMAA certification in Clinical Coding
or equivalent qualification (university/TAFE clinical coding certificate)
* Expert-level knowledge
of ICD-10-AM/ACHI and Australian Coding Standards (ACS) across multiple specialties
* Strong understanding of DRG (Diagnosis Related Groups)
and AR-DRG classification system
* MBS knowledge
and understanding of Medicare Australia billing requirements
* Multi-specialty coding experience
including public/private hospital, GP, emergency department, and specialty clinic coding
* Experience with coding audits
and quality assurance processes, including accuracy measurement and improvement initiatives
* Familiarity with EHR systems
such as Epic, Cerner, Best Practice, Medical Director, Genie, or hospital PAS systems
* Analytical skills
with ability to identify coding patterns, trends, and systematic issues
* Adaptability to work in a fast-paced technology environment
and translate traditional coding processes into innovative AI-powered solutions
The way we work
1. Build to Last
We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your Practice
Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay Steady
We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others Better
Honest feedback, steady support, and shared growth keep our teams improving together.
Why you will flourish with us
* Flexible hybrid working environment, with 3 days in the office.
* A generous personal development budget of $500 per annum
* Learn from some of the best engineers and creatives, joining a diverse team
* Become an owner, with shares (equity) in the company, if Heidi wins, we all win
* The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups
* If you have an impact quickly, the opportunity to fast track your startup career
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.