* Great training opportunity
* Permanent position
About Our Client
This organisation is renowned for its innovative approach and commitment to excellence. They provide cutting-edge solutions to their clients and pride themselves on fostering a collaborative and supportive work environment.
Job Description
* Provide exceptional customer service through phone, email, and online chat channels.
* Resolve customer enquiries and issues efficiently and professionally.
* Maintain accurate records of customer interactions and transactions.
* Collaborate with internal teams to ensure timely resolution of customer concerns.
* Stay updated on company softwares and services to provide accurate information to customers.
* Proactively identify opportunities for process improvements.
* Support the sales team with administrative tasks as needed.
* Adhere to company policies and procedures to ensure compliance.
The Successful Applicant
* A strong background in customer service, preferably within the Tech industry.
* A passion or prior education in IT/Tech
* Excellent communication and interpersonal skills.
* Proficiency in using computer systems and software applications.
* A proactive approach to problem-solving and decision-making.
* Ability to work effectively in a team environment.
* Attention to detail and strong organisational skills.
* A positive attitude and commitment to delivering outstanding service.
What's on Offer
* Competitive salary package between AUDAUD 70,000 - 75,000 + Super
* Opportunity to work in a growing company within the Tech industry.
* Supportive and collaborative team environment.
* Permanent full-time position based in PyrmontPyrmont.
* Professional growth and development opportunities.
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