Direct message the job poster from M&T Resources
We are seeking a motivated and customer-focused Desktop Support Specialist to join our team on a professional services contract. You will play a key role in supporting end users, resolving technical issues, and contributing to continuous improvement initiatives that enhance digital services across the organisation.
What you'll be doing:
* Providing technical support for PCs, laptops, end-user devices, peripherals, and Windows desktop environments.
* Troubleshooting and resolving issues with common applications such as Microsoft Office, Edge/Chrome, and productivity tools.
* Delivering excellent customer service and stakeholder engagement in line with IT service management principles and agreed service levels.
* Collaborating with cross-functional teams and contributing subject matter expertise in desktop support.
* Updating and maintaining work instructions, processes, and documentation to ensure accuracy and relevancy.
* Supporting incident, problem, and service fulfilment management while driving continuous improvement initiatives.
* Adapting quickly to new technologies in a fast-changing environment.
What we're looking for:
* Demonstrated experience in a Desktop Support or End-User Support role.
* Strong technical knowledge of Windows desktop operating systems, MS Office suite, and standard business applications.
* Proven ability to interpret and apply IT policies, principles, processes, and procedures.
* High-level communication skills with the ability to work effectively across teams and directly with end users.
* Strong customer-centric mindset with a focus on delivering value through digital services.
* Experience creating or updating work instructions/processes and assisting with team training.
* Ability to prioritise and execute service improvements aligned with business priorities.
* A collaborative, proactive, and adaptable approach with the ability to work both independently and as part of a team
* Opportunity to be part of a high-performing, future-focused team.
* Work on meaningful initiatives that directly enhance the end-user digital experience.
* Be empowered to contribute to continuous service improvement.
If you are a customer-centric Desktop Support Specialist with a passion for technology and problem-solving, we'd love to hear from you.
Apply now to be part of this exciting opportunity
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at M&T Resources by 2x
Sign in to set job alerts for "Desktop Support Engineer" roles.
Brisbane, Queensland, Australia 2 days ago
Brisbane, Queensland, Australia 4 weeks ago
Eagle Farm, Queensland, Australia A$30.00-A$32.00 4 months ago
Brisbane, Queensland, Australia A$80,000.00-A$90,000.00 2 weeks ago
Brisbane, Queensland, Australia 4 months ago
Brisbane, Queensland, Australia 4 months ago
Brisbane, Queensland, Australia A$30.00-A$40.00 4 months ago
Brisbane, Queensland, Australia 4 months ago
Brisbane, Queensland, Australia 15 hours ago
Customer Success & Technical Support Engineer
Brisbane, Queensland, Australia 2 days ago
Ipswich, Queensland, Australia 2 months ago
South Brisbane, Queensland, Australia 1 month ago
Brisbane, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 6 days ago
Desktop/Network/Firewall/EUC Onsite IT Support
Ipswich, Queensland, Australia 1 month ago
Brisbane Airport, Queensland, Australia 1 week ago
West End, Queensland, Australia 5 days ago
Brisbane City, Queensland, Australia 6 days ago
Brisbane, Queensland, Australia 2 months ago
Brisbane, Queensland, Australia 1 day ago
Fortitude Valley, Queensland, Australia 3 weeks ago
Brisbane, Queensland, Australia 1 month ago
Underground Mining Engineer - Site Technical Support Aus FIFO $200k+
Brisbane, Queensland, Australia 1 month ago
Brisbane, Queensland, Australia 4 weeks ago
Senior Mining Engineer - Site Technical Support Australia FIFO $270k+
Brisbane, Queensland, Australia 1 month ago
Brisbane City, Queensland, Australia 6 days ago
Brisbane, Queensland, Australia 3 weeks ago
Brisbane City, Queensland, Australia 6 days ago
Fortitude Valley, Queensland, Australia 2 weeks ago
Brisbane, Queensland, Australia 5 hours ago
Brisbane City, Queensland, Australia 1 week ago
Rust Engineering Lead - Linux and Open Source
Brisbane, Queensland, Australia 1 month ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr