Access & Enquiry Officer
About the Role:
We are seeking a highly skilled and professional Access & Enquiry Officer to join our team. As a key point of contact for clients, families, carers, and service providers, you will provide accurate guidance and a positive experience.
Your Key Responsibilities:
* Respond promptly and professionally to client and stakeholder enquiries via phone, email, and in-person, providing accurate information and appropriate referrals.
* Maintain a welcoming, inclusive, and accessible reception environment across our sites.
* Assist with general administrative tasks, including mail distribution, data entry, and document handling.
* Provide support for fleet coordination, ensuring vehicles are booked, monitored, and records are maintained.
* Process cash transactions and daily reconciliations in line with organisational procedures and financial controls.
* Deliver services consistently in alignment with our values, contributing to continuous improvement initiatives.
* Work collaboratively with colleagues to foster a positive team culture and cohesive service delivery.
* Follow safety procedures and promote a safe, respectful, and healthy environment for clients, visitors, and staff.
Your Requirements:
* Strong communication and interpersonal skills, with the ability to engage professionally and empathetically with clients, families, and stakeholders.
* Excellent organisational and administrative skills, with attention to detail.
* Experience in reception, customer service, or client-facing roles.
* Ability to manage multiple tasks efficiently while maintaining a positive and professional demeanour.
* Collaborative approach and willingness to contribute to a supportive team culture.
Bonus Points:
* Experience in disability or aged care services.
* Experience with cash handling or front-of-house financial processes.
About Us:
We value diversity and celebrate individual perspectives. Our organisation is committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.
What We Offer:
* Salary packaging - up to $***** tax-free plus meal/entertainment benefits.
* Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
* Discounts - savings at 450 retailers, including Coles, Woolworths, and JB Hi-Fi.
* University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
* Wellbeing support - 24/7 access to a holistic employee assistance program.
* Referral bonus - bring great people with you and be rewarded.