Job Title: Administration Support Officer Location: Ballarat, Vic Employment Type: Casual/Part-time/Shift work (average of 28 hours per week) Pay Rate: $58 per hour super Roster: 3 on 3 off or 4 on 4 off, including weekends, public holidays, and potential night shifts (shifts start from 6:30am–3pm) About the Role: Seeking an experienced Administration Support Officer to join a fast-paced dynamic team in Ballarat. In this role, you’ll provide high-level administrative support within a fast-paced environment that requires multitasking, clear judgement, and a steady hand under pressure. Key Responsibilities: Deliver high-quality administrative support, maintaining confidentiality and sensitivity in all tasks. Develop and maintain office and administrative systems to ensure smooth operations. Utilise your expertise in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) to deliver accurate and efficient work. Prioritise tasks, remain calm under pressure, and work as a collaborative team member. Handle stressful and challenging situations with professionalism and precision. Demonstrate strong decision-making, attention to detail, and thoroughness in all tasks. Work rotating shifts of varying or fixed duration, including early mornings, afternoons, and nights. Ideal Candidate: Significant experience in high-level administrative support roles. Demonstrated experience in dynamic, fast-paced environments (call centre or emergency services experience highly desirable). Confident with multitasking, prioritising tasks, and providing exceptional customer service. Ability to stay calm under pressure and make informed decisions quickly. Call centre experience in high volume or emergency services would be highly desirably. Apply now, if this is you! At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.