Investigation Expert Job Description
As an expert in investigation, you will play a crucial role in ensuring the security and integrity of our financial systems. You will be responsible for analyzing data, identifying patterns of fraudulent activity, and collaborating with internal stakeholders to prevent and mitigate risks.
* Manage incoming fraud reports submitted via the Fraud Reporting Exchange (FRX) from external financial institutions, ensuring timely assessment and appropriate case handling.
* Conduct proactive investigative work by leveraging internal systems and tools to detect patterns of unusual or suspicious activity on customer accounts.
* Prepare and issue outbound fraud reports to assist with the recovery of funds on behalf of impacted customers.
This is an excellent opportunity to utilize your analytical skills and expertise in fraud prevention and detection. If you are passionate about staying ahead of potential threats and protecting our customers, this could be the perfect role for you.
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Required Skills and Qualifications
To be successful in this role, you will need:
* A Bachelor's degree in a finance-related field.
* Relevant experience in fraud and investigations.
* Excellent communication and interpersonal skills.
* Familiarity with retail banking systems and the ability to extract, analyze, and problem-solve.
* A strong focus on quality and attention to detail.
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Benefits
This role offers a range of benefits, including:
* Competitive pay.
* Tailored professional development opportunities.
* An embedded flexible working culture.
* A range of employee benefits, including market-leading private health cover, free salary continuance insurance, and share match equity scheme.
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Why Join Us?
At HSBC, we value diversity and inclusivity. We strive to create a workplace where all employees feel appreciated and respected. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow in an inclusive environment.