Join to apply for the Client Relationship Manager, SMB role at Reward Gateway
Join to apply for the Client Relationship Manager, SMB role at Reward Gateway
This range is provided by Reward Gateway. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$100,000.00/yr - A$100,000.00/yr
Direct message the job poster from Reward Gateway
APAC Senior Talent Acquisition Partner & CSR Correspondent at Reward Gateway | Edenred. Building engaged teams and enhancing community impact.
At Reward Gateway, part of Edenred, we're on a mission to Make the World a Better Place to Work and Enrich Connections, For Good. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.
We're strengthening our SMB Client Relationship Management team here in Australia. This is an opportunity to work with a globally recognised brand in the high-growth employee engagement space where we are already supporting 1 in 14 people across Australia and New Zealand.
Your role in our Mission
You'll be the key partner for a portfolio of current SMB (<500 employees) clients, helping them get maximum value from their programmes and driving engagement. Working closely with Client Support, Client Success, and Sales, you'll be securing renewals, identifying upsell opportunities and driving results that make a meaningful difference for your clients, while growing your own earning potential.
Flexible, hybrid working:
Our office is for you to use as much as you like; as a minimum our APAC Sales Team works from our Sydney office or Melbourne office at least twice a week.
What's in it for you?
Access to Elev8 high-performance programs and tailored L&D initiatives.
Professional development books, e-books, and podcasts to keep you growing.
35 days per year annual leave (inclusive of public holidays). Option to purchase up to an additional 5 days per year through our holiday trading programme
Invest in your health, fitness, and wellness - your way.
Access therapy, coaching, and proactive wellbeing support for both your personal and professional life.
Appreci8 rewards
Gain monetary recognition for doing an excellent job.
Moments That Matter
Celebrate key life milestones with bonus payments.
Enjoy huge annual savings across hundreds of retail, hospitality, travel, and lifestyle brands for you, your friends, and your family.
Here's a quick summary of some core duties. A full job description can be shared on request:
* Manage a portfolio of SMB clients with an annual value of approx $1.4m - $1.6m with a growth target of 7% - 14%
* Build strong relationships with HR leaders and key stakeholders. Lead consultative account reviews, analysing engagement data to deliver actionable insights
* Manage renewals with a targeted 93% gross revenue retention through direct commercial management of renewal discussions and negotiation
* Identify risks and growth opportunities, building retention and upsell strategies
* Support onboarding and implementation for new clients as needed
* Represent Reward Gateway as a trusted partner and brand ambassador at industry events
* Accurately forecast revenue and client growth, maintaining up-to-date records in Salesforce
The Experience and Key Skills you will have:
* Proven experience of managing B2B SMB or Mid-Market client portfolios, achieving revenue growth targets
* Experience with running annual and bi-annual account reviews and building client retention plans
* Strong commercial negotiation skills with experience of managing a volume of renewals and upsells
* Ability to analyse engagement data and translate insights into client value
* Confidence working collaboratively with internal teams such as Sales, Client Support, Implementation
* Strong verbal and written communication skills, including running client webinars and presentations
Your Interview Journey:
* Telephone interview with our Senior Talent Acquisition Partner, APAC
* 1st stage online interview with our Head of Client Success and Senior Strategic Client Relationship Manager
* Take home presentation task
* Final stage interview and presentation in our Sydney or Melbourne office with our Head of Client Success, Senior Strategic Client Manager and Head of Sales or Client Success Team Lead.
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
Find out more about our approach to benefits, equality, talent, technology, empathy and what you'll get in return for joining our Mission at rg.co/lifeatrg.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and General Business
* Industries
Software Development and Technology, Information and Media
Referrals increase your chances of interviewing at Reward Gateway by 2x
Get notified about new Strategic Account Manager jobs in Sydney, New South Wales, Australia .
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia A$110,000.00-A$150,000.00 4 weeks ago
Strategic Account Director – Digital, Data & Decisioning
North Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 4 weeks ago
Director of Account Management (Dubai Based)
Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 16 hours ago
Sydney, New South Wales, Australia 2 weeks ago
Enterprise Sales Account Director - SaaS Applications (Financial Services Industry)
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia A$135,000.00-A$135,000.00 6 days ago
Sydney, New South Wales, Australia 2 days ago
Greater Sydney Area A$160,000.00-A$185,000.00 2 weeks ago
Alexandria, New South Wales, Australia 1 month ago
Business Development Manager, SkinCeuticals
Millers Point, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 2 weeks ago
Senior Business Development Manager - Northern Region
Sydney, New South Wales, Australia A$250,000.00-A$350,000.00 1 month ago
Sydney, New South Wales, Australia 5 days ago
Millers Point, New South Wales, Australia 3 days ago
Corporate Account Director - Northern Region
North Ryde, New South Wales, Australia A$120,000.00-A$135,000.00 4 days ago
Enterprise Account Executive, Education | Western Australia
Sydney, New South Wales, Australia 5 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr