Administration & Office Support Assistant – Customer Service Focus
Location: Newcastle, NSW
Employment Type: Full-Time
Are you a professional communicator ready to support our Customer Care team in a thriving office environment with strong opportunities for career progression?
About Us
We are a dynamic and collaborative workplace where quality customer service meets a positive and supportive culture. We value ambition, teamwork, and a commitment to delivering excellent experiences for our customers. If you are looking for a role that offers a clear path for growth and development in your career, this is a great opportunity to join our team.
Your Role
In this role you will be responsible for managing incoming calls, emails and mail as part of our customer service operations. You will welcome visitors and team members in a lively office setting, coordinate appointments, and assist with general administration tasks. You will support our national sales team with requests, process quotes, orders and invoices, provide customer updates and assist with enquiries. This position will give you valuable exposure to multiple aspects of business operations and customer interaction, laying a strong foundation for future career growth.
What We're Looking For
Previous experience in administration or a customer service related office role is preferred. Familiarity with procurement systems such as MYOB or similar is an advantage. You should have strong multitasking and communication skills, be confident with Microsoft Office and phone systems, and possess a positive, organised and team-oriented mindset.
Why Join Us
You will work in a modern new office with spectacular views of Newcastle Harbour. Daily lunch and coffee are provided. You will be part of a motivated, high-performing team that genuinely enjoys what they do. We offer a fun, supportive culture with clear pathways for career development, including opportunities to take on greater responsibility in customer service, administration and sales support functions as your skills grow. By joining us, you will have the chance to build a long-term career where your contributions are recognised and rewarded.
No recruitment agencies please. Only shortlisted applicants will be contacted.