Patient Services Assistant
$30.67 base rate
* Help create a welcoming and supportive environment for patients.
* Play a key role in providing exceptional service and support throughout the patient journey.
* Be part of an exciting, cutting-edge healthcare facility.
Compass Group Australia will deliver essential support services at the new Footscray Hospital, one of Victoria's largest health infrastructure projects. We will provide vital services, including patient services, environmental services, food, security, help desk, and more. As a public hospital with clinical services provided by Western Health, this state-of-the-art facility will play a key role in supporting the community—be part of something bigger and help shape the future of healthcare in Victoria.
THE POSITION
* Greet and assist patients upon arrival, providing a friendly and supportive experience.
* Assist patients in navigating the hospital, providing directions and answering questions.
* Ensure patient privacy and confidentiality are maintained at all times.
* Support patients with any special needs or requests during their visit.
THE PERSON
* Previous experience in a customer service or healthcare setting, preferably in patient-facing roles.
* Strong communication skills, with the ability to interact with patients, families, and staff in a compassionate and professional manner.
* Ability to stay calm and organised in stressful or fast-paced situations.
* Certificate III in Health Services Assistance
THE BENEFITS
* Paid parental leave.
* Multiple salary packaging options to make your dollar go further.
* Easy access to 100+ retail discounts.
* Opportunity to learn new skills and move to different internal roles.
* A chance to join an ecologically and socially forward operation.
We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or *******@compass-group.com.au
Our people's unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.