As a Customer Service Manager, you will be responsible for leading teams to deliver exceptional customer service and achieve profitable results across various departments. This pivotal role offers excellent opportunities to advance your Retail Management career path.
* Manage the daily activities of your department and team, driving customer satisfaction and financial performance
* Optimise team productivity by leveraging workforce management and further developing team member skills
* Drive a high-performance culture through role modelling, communication, feedback, and recognition
About this Role:
* This is a mid-senior level, full-time position in the retail industry, requiring people leadership skills with a 'hands-on' approach
* Demonstrated ability to lead teams, achieve targets, and monitor KPIs is essential
* Candidate should have previous experience as a Retail Manager or similar, ideally within Fashion/Retail environment
Benefits include:
* Leadership development and progression opportunities
* Exciting Team Member discounts and exclusive offers
* Access to volunteer, parental, and lifestyle leave
We are seeking a talented individual who can inspire and empower their team to deliver superior customer service and achieve profitable results.
About Us:
We are a dynamic and growing organisation, committed to delivering exceptional customer experiences. We offer a collaborative and supportive work environment, where our employees can grow and develop their careers.