The role of a Dispute Resolution Specialist is pivotal in ensuring the timely and equitable resolution of customer disputes.
To excel in this position, the successful candidate will require a thorough understanding of the Workplace Injury Rehabilitation and Compensation Act 2013 and experience in Case Management, Eligibility, and/or Technical Management. They will be responsible for reviewing unlisted disputes, providing strategic guidance on resolution and progression, and proactively engaging with employers, the Workplace Injury Commission (WIC), and employee representatives to facilitate early dispute resolution.
Key responsibilities include:
* Reviewing disputes not yet listed for conference
* Providing strategies for dispute resolution and progression
* Engaging with employers, WIC, and employee representatives
* Ensuring tasks are completed within set timeframes
* Providing superior customer service levels
* Identifying solutions to resolve disputes that meet business objectives
* Maintaining conciliation and dispute resolution practices in accordance with requirements
Additionally, they will need to identify skill gaps in technical and legal matters to inform training needs.
We offer a workplace that values inclusion and equal opportunity, where individuals of diverse backgrounds and perspectives are welcomed and valued.