As a Technical Services Analyst, you will play a pivotal role in providing remote and on-site support to clients. This dynamic position requires the ability to work effectively in high-pressure environments and as an independent contributor.
Key Responsibilities
* Maintain duplicate system environments for testing and troubleshooting purposes, ensuring seamless integration and minimizing downtime.
* Record and document all client issues through a comprehensive issue tracking system, promoting transparency and facilitating efficient resolution.
* Plan and practice for system implementation and upgrade projects, staying up-to-date with the latest technologies and industry trends.
* Review and contribute to product documentation, enhancing the overall user experience and ensuring accuracy.
* Perform first-line support functions and troubleshoot software, hardware, and network issues, leveraging technical expertise to deliver prompt and effective solutions.
Required Skills and Qualifications
* 3-5 years of user and admin support experience for an enterprise-class software system, demonstrating a solid understanding of complex systems and processes.
* Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products, showcasing expertise in data analysis and interpretation.
* Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate), highlighting proficiency in data storage and retrieval.
* Real-Time software systems, Mobile Computing, Windows networking experience, exemplifying knowledge of cutting-edge technologies.
* Virtual machine environments, Linux server administration (moderate), Windows server administration (moderate), illustrating adaptability and versatility in IT environments.
* Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems, demonstrating a strong foundation in geospatial technology.
Benefits and Opportunities
* Solid technical, analytical, and problem-solving skills, enabling success in a fast-paced environment.
* Solid written and verbal communication skills, facilitating effective collaboration and stakeholder engagement.
* Strong presentation skills, allowing for confident representation of ideas and projects.
* Ability to prioritize and multi-task based on customer and business needs, showcasing exceptional organizational abilities.
Skills and Abilities
* Solid technical expertise, analytical thinking, and problem-solving skills, underpinning success in this role.
* Excellent written and verbal communication skills, ensuring clear and concise interaction with stakeholders.
* Effective presentation skills, enabling confident representation of ideas and projects.
* Exceptional organizational abilities, prioritizing tasks and managing multiple projects simultaneously.