OPERATIONS MANAGER | PORT MAQUARIE | FULL-TIME | MIXED- PORTFOLIO
About the Role
As the Operations Manager (internally known as a Key Account Manager), you'll be the driving force behind reliable and consistent contract delivery across aged care, schools, retail and corporate office locations. Your leadership will ensure operational excellence, risk mitigation, and a safe, healthy environment for all facility users, employees, and subcontractors.
You'll champion governance, foster a high-performance culture, and continuously seek improvement opportunities that elevate both ISS and our clients. This role is pivotal in managing diverse client sites and coordinating with our Key Facilities Delivery Teams to ensure seamless FM service integration.
Stakeholder Collaboration and Engagement
You'll collaborate with a wide network of internal and external partners, including:
* ISS departments (Asset Management, Procurement, HR, HSEQ, etc.)
* Facility Managers and Service Delivery teams
* Client representatives, subcontractors, and government agencies
* Industry associations and field technicians
Key Responsibilities
* Lead contract delivery and ensure alignment with strategic plans and client expectations
* Identify and manage risks, incidents, and stakeholder concerns through established processes
* Drive portfolio performance to maximise growth, profitability, and service quality
* Build and maintain strong relationships with client representatives and key stakeholders
* Promote a culture of continuous improvement and operational excellence
* Ensure compliance with ISS procedures and standards
* Uphold ISS values: Honesty, Entrepreneurship, Responsibility, Quality, and Unity
What We're Looking For
* Tertiary education in facility management, business administration, project management, or similar
* Proven experience leading a team of Facility Managers on a cleaning and grounds service delivery contract
* Knowledge of building compliance and risk management practices
* Skilled in issue resolution, problem solving, and delivering presentations
* Change management and effective communication
* Strategic problem solving and business development
* Relationship building and stakeholder engagement
* Report writing and auditing skills
Why Join Us?
* Impact: Play a key role in managing operational delivery of a key contract in the Port Macquarie area
* Growth: Access to professional development and career advancement opportunities
* Culture: Join a collaborative, inclusive, and forward-thinking team
* Rewards: Competitive salary and comprehensive benefits package
How to Apply:
Click on the 'apply' link and complete the online application.
Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.
Learn more about ISS in Australia and New Zealand on our website.
Please note: No agency applications are accepted