OverviewMember Service Consultant - Norwood Lending and Advice Centre at Heritage and People''s Choice Adelaide, Australia.
This is a adaptable part-time role based at the Norwood branch offering 15 to 32 hours per week, with rosters provided four weeks in advance.About the roleAs a Member Service Consultant, you''ll be the friendly face our members trust.
By listening, understanding their needs, and offering tailored solutions, you''ll connect them with the right banking products and services.
You will specialise in personal loans, credit cards, insurance, and financial planning services.
You will support our members with everyday banking needs, helping them navigate their financial journey with confidence.
You will explain our range of products and services, ensure every interaction is smooth, professional, and personalised, and complete documentation accurately.We are a customer-owned organisation dedicated to meeting our customers'' needs.
You will be empowered to have meaningful conversations with our customers and align our products to their needs.ResponsibilitiesHelp customers navigate our digital services with confidenceIdentify opportunities to promote relevant products and servicesRefer customers to our loan specialists when more tailored support is neededUse multiple systems and software to deliver fast, accurate assistanceWork as part of a supportive team in a dynamic, customer-focused environmentBuild rapport and communicate effectively with customers over the phoneQualifications and qualitiesExcellent communication skills and a strong customer-first attitudePassion for helping others with a genuine desire to learnPrevious banking experience is not essential; we offer full, ongoing trainingEnergy, positivity, and a commitment to delivering outstanding customer experiencesAbout UsIn March 2023, People''s Choice and Heritage Bank merged to form Heritage and People''s Choice Limited, Australia''s leading mutual banking organisation and a customer-owned alternative to major banks.
We are 100% member-owned with 700,000+ customers and 1,900+ employees, operating across multiple branches under three brands: Heritage Bank, People''s Choice, and People First Bank.We exist to create a better future for our customers and communities.
We value inclusive, friendly, and motivated teams that make a difference every day.BenefitsExclusive discounts on banking products and services and on shopping at Australian retailersOngoing training, coaching, support, and opportunities for secondments and projectsComprehensive wellbeing support, including an Employee Assistance Program, a mental health app, and wellbeing leavePaid volunteering days, Workplace Giving, and involvement in community initiativesPeer-driven recognition for contributionsNext stepsIf this sounds like you, click Apply Now and submit your application with a cover letter and current resume by EOD Tuesday 30th September 2025.
Shortlisted applicants may be contacted before the advert end date.
We support candidate requests for adjustments to accommodate disability, illness or injury to enable equitable participation in our selection process.
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