The Opportunity
We’re seeking an IT Applications Manager who can both lead and contribute directly. This is a hands-on leadership role where you’ll manage a small team while also getting into the detail — solving problems, diagnosing root causes, and driving efficiency and improvement. Our environment is complex and varied, combining in-house systems, third-party Library Management Systems, and multiple integration points — making this an excellent opportunity to stretch your technical skills while building leadership experience.
What You’ll Do
- Lead and mentor a small application support team while contributing directly to problem-solving.
- Build a deep understanding of our in-house and third-party systems, supporting staff and customers in their effective use.
- Support the rollout of new business processes and software systems.
- Document system functionality and support processes to build organisational knowledge.
- Monitor and support key operational tasks such as EDI (Electronic Data Interchange).
- Perform root cause analysis to identify opportunities for continuous improvement.
- Provide help desk support across systems, networking, and core office technologies.
- Allocate tasks, track progress, and ensure timely resolution of issues.
About You
- You’re someone who enjoys being both a doer and a leader — equally comfortable troubleshooting technical challenges and motivating others to succeed. You’ll bring:
- Experience leading or mentoring IT support teams.
- A mix of hands-on experience with modern web-based applications and older legacy systems.
- Strong communication skills, with the ability to explain technical issues clearly and empathetically.
- A customer service mindset and ownership mentality — you see issues through to completion.
- A tertiary qualification in IT or equivalent experience.
Your Technical Toolkit
Essential – experience with:
- Windows 10/11
- SQL
- RESTful Web APIs
Valued (but not required)– experience with:
- Library Management Systems (Sierra, Spydus, Libero, Symphony, Aurora, Worldshare)
- Networking
- Jira, Confluence, Service Desk
What We Offer
- Hands-on leadership role, manage and do, with plenty of variety in your day.
- Work-life balance — no on-call roster, very limited overtime (only during planned outages and upgrades), and early finishes (2:30 pm Fridays, 4:30 pm Monday–Thursday).
- Professional growth — opportunities to work with diverse technologies in a dynamic, evolving environment.
- Wholesale perks — staff can purchase books, DVDs, and other library materials at wholesale rates.
Why Join Us?
At Peter Pal, we foster a culture of continuous improvement, teamwork, work-life balance, and open communication. If you’re seeking a role that combines leadership with hands-on technology, we’d love to hear from you.
Apply details
- Which statement best describes your right to work in Australia?
- How many years of experience do you have as an Information Technology Applications Manager?
- What’s your expected annual base salary?
- How much notice are you required to give your current employer?
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