CLIENT CARE COORDINATOR – Vetcall Mudgeeraba
Vetcall Mudgeeraba is a popular and thriving veterinary practice serving our local community of pet lovers. Our modern clinic and friendly team are looking for an experienced medical receptionist, a real go getter with a bright smile to run our busy front of house services and provide exceptional customer care.
To be considered you must meet the following criteria:
Demonstrated experience working in a direct client facing position in a veterinary or medical/dental environment
Ability to coordinate animal medical cases and priorities with the veterinary team
Experience managing appointment books and scheduling software
Ability to engage and educate clients on our services and wellness programs
Advanced account skills managing estimates, invoicing and payment options
Maintain standards of care through records, reminders and recalls
Excellent verbal and written communication with both clients and team members
Maintaining information and records in accordance with our privacy standards
Vibrant, compassionate and warm nature to put our clients and pets at ease
Coordinate our social media, campaigns and google requirements
Maintain work health and safety compliance with visitors, suppliers and trades
Ensure our reception and waiting area is always clean and well presented
Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention. You should have a natural love for animals and strive for a stress-free environment.
This is a full-time position, working Mon to Fri 7:45am to 4pm.
We offer an exciting workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits.
Only applications with a cover letter addressing the criteria with a current resume will be considered. Only short listed applicants will be contacted.
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