Job Details
* Newly created Senior ER role within an established Workplace Relations team
* Competitive Remuneration Package (Band 4)
* Hybrid Working Arrangements (Burwood & WFH)
Job Function: People and Culture
Date Posted: 18 Mar 2026
Job Requisition ID: 2644
About Triple Zero Victoria
Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24‐hour emergency call‐taking and dispatch services for Police, Fire, Ambulance and VICSES.
This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community they serve and is among the most dedicated and highly skilled in their field.
About The Team
The Workplace Relations and Change team includes a Senior Manager, Manager, two Senior Advisors (ER and IR) and two Advisors (ER and IR).
Our team brings a wealth of knowledge in ER and IR matters across several industries and is looking to strengthen their value add to the business with this exciting, new role.
The team is both supportive and highly adaptable and seeks an individual who wants to work as part of a team environment in an industrially complex workforce, further building their own career.
About The Role
The Senior Advisor, Employee Relations (ER) is a newly created role within the Workplace Relations and Change team. This role provides high‐quality, proactive ER advice and support to people leaders across the organisation.
Reporting to the Manager, Workplace Relations, the Senior Advisor will manage a range of complex workplace matters including investigations, disciplinary processes, grievances and disputes, organisational change and Fitness for Duty.
Working closely with leaders across both Operations and Support teams, the role coaches and supports leaders to effectively manage workplace issues and navigate complex employee relations matters.
The role also uses data insights to identify emerging trends and risks, supporting organisational leaders to develop preventative strategies and practical action plans that strengthen workplace culture and capability.
Day To Day Responsibilities Include
* Case manage complex matters including workplace investigations, disciplinary processes, grievances and disputes, organisational change and Fitness for Duty.
* Coach and support people leaders in the management and resolution of workplace matters, including complaints, grievances and disputes.
* Build people leader capability in employee relations to strengthen leadership confidence and decision‐making.
* Provide high‐quality written and verbal ER advice to internal and external stakeholders.
* Partner with operational leadership to guide and support organisational change initiatives.
About You
You will be an experienced ER practitioner who is confident working in complex industrial environments and providing clear, practical advice and guidance to leaders.
The successful candidate will have the following experience, skills and attributes:
* Strong working knowledge of the Fair Work Act 2009 (Cth) and contemporary HR knowledge, with the ability to provide advice on complex enterprise agreements, legislation, and organisational processes and policies.
* Demonstrated experience managing complex matters including workplace investigations, conflict resolution, conduct and performance management, disciplinary processes (including termination), grievances and disputes, organisational change and fitness for duty matters.
* The ability to manage competing priorities and respond effectively to urgent and sensitive matters within tight timeframes.
* A structured and organised approach to case management, tracking and reporting.
* Strong analytical capability and highly developed interpersonal, written and verbal communication skills.
* The ability to provide clear, practical and defensible advice to leaders in a fast‐paced and complex industrial environment.
* Excellent computer literacy and the ability to work across a range of HR systems.
Benefits
You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:
* Employee assistance program for employees and eligible family members
* Discounted health insurance, banking services and gym membership
* 'Memberlink' discount card, accepted by 1,000's of retailers and services providers
* Free staff parking at all our sites
* Salary packaging options after an initial service period
Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms – gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.
How to Apply
Click the 'Apply' button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.
Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by e‐mail as we require you to complete a mandatory application form to accompany your application.
For a confidential discussion, please email Careers@triplezero.vic.gov.au.
Recruitment agency applications will not be accepted.
Applications must be submitted by 11.59pm, Sunday 29 March 2026.
Other Relevant Information
Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed‐term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.
Preferred candidates will be required to complete a Pre‐employment Medical Declaration, with employment subject to a National Police Check clearance.
If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via Careers@triplezero.vic.gov.au.
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