We are seeking a skilled Field Service Technician to join our team in Victoria. You will be responsible for delivering exceptional customer service, meeting daily service and warranty call targets, and maintaining a high level of workmanship.
About the Role
This is an exciting opportunity for a self-motivated professional to join our team as a Field Service Technician. As a key member of our team, you will play a vital role in ensuring that our customers receive the best possible service.
Key Responsibilities
* Action daily runs, driving to customer sites to meet agreed timelines
* Carry out service, measure, rework, refit, removal, reinstall products and parts
* Trouble shoot technical issues for resolution
* Maintain professional presentation of self, tools, and vehicle
* Collection of COD balances where required
Requirements
To be successful in this role, you will need to have:
* Previous window and door servicing experience an advantage
* Professional service, presentation, and communication with customers
* High standard of workmanship
* Proficient use of hand tools, levels, and tape measure
* Problem solving and troubleshooting skills with the ability to investigate faults, rectification and fix in a timely and efficient manner
* Follow safe and compliance work practices
* Carpentry, glazier, joinery, or similar industry experience highly regarded
Benefits
We offer a range of benefits to support your career development and well-being:
* Holiday every Christmas
* Equipped service van provided as tool of trade
* Industry leading safety record
About Us
We are a market leading manufacturer of building products, committed to providing high-quality products and services to our customers. Our team is passionate about delivering exceptional customer service and ensuring that our customers receive the best possible experience.