Job Opportunity
We are seeking a highly skilled Scheduling and Administration Professional to join our team in the Hunter region.
This is a Permanent Full-Time vacancy, Monday – Friday with hours between 7am – 5pm (early start or late finish).
About the Role
The successful candidate will be responsible for overseeing scheduling and administration tasks, working closely with the team to ensure seamless service delivery.
* Observe confidentiality relating to participants, their records and organizational matters at all times.
* Work with all other members of the team, participants and their families to enable participants to live and die with dignity.
* Have a good knowledge of all areas of our organization, functions and key staff to enable the correct forwarding of customer enquiries.
* Answer phone calls, direct enquiries to the appropriate person and establish telephone contact on behalf of relevant parties.
* Interact and communicate effectively with peers, participants, their families and all other customers.
* Undertake project work under the supervision of managers where appropriate.
* Assist with the induction of new staff including scheduling of buddy shifts and establishment of new roster.
* Schedule participant services including replacement and leave coverage.
* Develop rosters for Care Partners.
* Provide assistance and relief in coordinating rosters for all regions as required.
* Enter new client information and set up programs in Client Management Systems and maintain the system on a day-to-day basis.
* Consult with stakeholders as relevant to the role, ensuring effective communication with the team and external suppliers in all aspects of service delivery.
* Prepare data and reports for individual programs as required by the Care Partner/Community & Home Care Manager.
Requirements
To be successful in this role, you will require:
* Cert III or IV in Administration or Business
* Current driver's licence
* A current NDIS check or willingness to obtain
* National Police Check (relevance of any reported outcomes considered)
* Australian work rights
* Demonstrated skills and experience in client management and rostering systems
* Strong administrative skills
* Strong computer literacy skills, including word processing, databases and spreadsheets
* Excellent interpersonal and communication skills
* Ability to work effectively as a team member and individually
* Ability to prioritise and maintain a high standard of work under sustained work pressures
* High level data entry accuracy with attention to detail
* Previous experience with overseeing a team
What We Offer
We offer a range of benefits to support your career development and well-being:
* Growth & Development: Dedicated professional development support
* Family Friendly: 14 weeks paid parental leave or 3 weeks partner leave + super contributions.
* Smart Salary Packaging: Save on your rent, mortgage or bills – up to $611 per fortnight.
* Education Perks: Up to 40% off school fees at our Anglican schools.
* Wellness Boost: Access to over 300 gyms with Fitness Passport.
* Mental Health Support: Free access to our Employee Assistance Program.
* Career Progression: Real opportunities for advancement.
* Flexibility: We support flexible work arrangements.
About Us
We are a faith-based organisation serving the people of the Hunter and the Central Coast. Our vision is for people to flourish because of what we do, inspired by the way of Jesus.