National Technical Lead - Immediate Start
Milton, Brisbane
National Technical Lead – Build Capability. Drive Performance. Shape the Network.
At Poolwerx, we're not just in the pool business—we're in the business of building high-performing franchise networks.
As we scale across Australia and globally, we're looking for a National Technical Trainer who can lift capability, drive consistency, and translate technical expertise into real commercial outcomes across our network.
This role is about impact—not theory.
Why this role matters
Our Franchise Partners are on the front line—servicing customers, growing revenue, and representing our brand every day.
Your role is to ensure they:
* Deliver consistently high-quality technical service
* Win and execute profitable commercial work
* Build capable, scalable teams
This is not a desk-based training role. This is a field-first, high-impact role at the centre of our network.
What you'll be doing
Design and lead a national technical capability strategy across commercial and residential services.
Build clear, scalable learning pathways—from entry-level technicians to advanced capability.
Coach and support Franchise Partners with:
* Technical problem solving
* Commercial quoting and tendering
* Service efficiency and best practice
Partner with suppliers and internal teams to introduce and embed new products and services.
Act as a trusted advisor across the network—on-site, online, and in training environments.
Translate technical knowledge into real business outcomes (productivity, margin, growth).
What you bring
We're open to candidates from adjacent industries where strong technical, operational and field-based experience is critical.
You may come from:
* Pool and Spa
* Facilities management
* HVAC / mechanical services
* Plumbing or electrical trades
* Water treatment or utilities
* Fire & safety systems
* Multi-site or franchise service environments
What matters most is your ability to apply technical expertise to lift performance at scale.
You bring:
* Strong experience in a field-based technical or trade environment
* Proven ability to train, coach, and uplift capability across teams or networks
* Commercial understanding, including exposure to quoting, tendering, or service-based revenue models
* Confidence working across multiple sites, stakeholders, or franchise networks
* A solid grounding in safety, compliance, and operational standards
Qualifications (flexible)
* Trade qualification or technical certification (preferred)
* Training or coaching certification (e.g. Cert IV TAE) or equivalent experience
* Pool & Spa qualifications (or willingness to obtain)
Who you are
You build trust quickly—people listen when you speak.
You're as comfortable in the field as you are facilitating a group.
You think commercially—not just technically.
You take ownership—you see gaps and act.
You're motivated by lifting others and driving real impact.
What's in it for you
* Be part of a high-growth, global franchise brand
* Work directly with Franchise Partners and senior leaders
* Shape how capability is built across an entire network
* Real autonomy and the ability to see your impact in the field
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