Job Overview
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Key Responsibilities
1. Drive technical leadership for enterprise production systems, providing architectural and solution design guidance to resources.
2. Manage a wide range of responsibilities associated with production systems, including software development, system monitoring, backup & restore, security, major incident management, audit and compliance.
3. Mentor technical resources at varying capability levels, fostering a positive team culture and promoting continued learning and development.
4. Monitor system health and proactively address errors, bottlenecks or capacity issues.
5. Identify, plan, and deliver continuous improvement and automation initiatives.
6. Provide status reporting and communication to senior executives.
Essential Criteria
* Technical background in Salesforce solution design and software development.
* Leadership experience in enterprise-grade production systems.
* Proficiency in Salesforce Omnistudio (Vlocity).
* Effective communication and stakeholder management skills.
* Ability to build team capability and establish/refine processes/practices.
* Strong analytical and problem-solving skills, along with a continuous improvement mindset.
Due to security clearance requirements, candidates must be Australian citizens and able to obtain necessary clearances.