Claims Management Officer - Property (RACQ Insurance)
From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.
We're on the lookout for multiple Claims Management Officers to join our dynamic, high-energy team.
In this role, you will take end-to-end ownership of claims, including lodgement, for cases ranging from straightforward to moderately complex. You'll gain excellent exposure as you build and maintain strong working relationships with our partners to ensure a smooth and seamless claims experience
Work Hours & Availability: This role operates on an 8-hour shift schedule, between 7:00 AM and 7:00 PM, Monday to Friday. Additionally, weekend availability is required from 8:30 AM to 5:00 PM. After the training period, you'll have the opportunity to work from home three days a week
Start Date: February 16, 2025
What You'll Do
* Provide an end to end claims experience
* Triaging, management and recovery claim costs
* Act as a referral for claim decisions and processing
* Providing proactive, timely, quality and efficient claims outcomes
What You'll Bring
* Strong customer service experience
* Ability to work effectively both independently and as part of a team
* Strong communication skills and a customer‑centric mindset
* Confident communicator with a talent for navigating tough conversations with empathy and fairness
* Thrives in fast‑paced settings, managing high volumes of requests while staying organized and on task
* Proficiency in MS Office
What We Offer
* Boosted superannuation with 13% as standard
* 20 days annual leave + 5 days MyLeave (extra leave for what's important to you)
* Work from home and many more flexibility options with myFlex
* Up to 50% off personal insurance, including home and motor insurance
* Partner discounts on private health insurance, tech & appliances, and many more
* Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities
* *employment type eligibility criteria apply
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose‑led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work‑life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous‑led solutions that enable growth and create meaningful change for our customers and employees.
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