Job Overview
Lead payroll operations at Visory, owning delivery, driving quality, and helping scale an AI-enabled service for small businesses across Australia and beyond.
About Visory
Visory is on a mission to put the financial back office of small businesses on autopilot, so founders can stop drowning in payroll and bookkeeping, and start making better decisions. We combine a powerful platform, a team of payroll and finance experts, and real-time insights to transform how businesses manage their financial performance.
We’re backed by world-class investors, growing fast, and scaling across the US, ANZ, and beyond.
The Role
This isn’t a BAU payroll management role. You’ll lead a high-performing payroll operations team responsible for delivering timely, accurate, and compliant payroll for our customers.
You’ll own workflow performance, solve complex problems, and set the bar for quality across the team.
Responsibilities
- Own payroll workflow delivery – ensuring accuracy, timeliness, and compliance
- Monitor and enforce service levels, proactively solving capacity and SLA risks
- Oversee ad-hoc requests and ensure high-quality outcomes across all tasks
- Implement robust quality control practices in partnership with our Process & Quality team
- Lead root cause analysis and documentation of quality issues, preventing recurrence
- Maintain up-to-date process documentation and support platform improvements
- Build scalable onboarding processes for new customers, reducing key person risk
- Drive team development and technical training to maintain excellence
- Act as technical SME in our shift toward a more scalable marketplace payroll model
- Collaborate cross-functionally to improve workflows and unlock future growth
Requirements
You’ll thrive here if you…
- Are obsessed with execution – you set high standards and deliver consistently
- Love leading teams and building scalable, repeatable processes
- Are fluent in payroll operations and compliance (Australia & NZ ideal)
- Are detail-oriented but can also think systemically
- Enjoy improving workflows and working closely with product teams
- Want to shape the future of payroll delivery in a modern, AI-enabled model
Bonus Points
- Have experience transitioning payroll teams to marketplace or outsourced models
- Have implemented payroll tech or led platform enhancement initiatives
- Have worked in high-growth or startup environments
We are an equal opportunities employer and welcome applications from all qualified candidates.
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📌 Payroll Operations Manager Customer - Bookkeeping & Payroll · Melbourne · Hybrid
🏢 Visory
📍 Melbourne