Be part of an innovative, forward-thinking high-performing culture Technical Support Technician Full-Time, Permanent Role Sydney - Botany A unique opportunity to join one of ANZ's largest and most recognisable brands, providing IT support and solutions across a large store network.
You'll be a key point of contact for IT incidents and service requests, ensuring stores can trade, stock can move, and teams stay connected.
Responsibilities: Provide IT support for retail, DC, and corporate users Deliver support across business systems and applications Support Microsoft Office, Microsoft 365, Active Directory, and Exchange environments Prioritise, manage, and resolve incidents and service requests in line with agreed SLAs Proactively escalate and manage issues with third-party vendors Support Distribution Centre and retail operations to minimise downtime and disruption Communicate clearly and professionally with stakeholders at all levels Assist with system training and confidently guide users through IT processes Identify opportunities to improve IT support processes and customer experience About you: IT qualification or relevant course completed Confident communicator with a strong customer-service mindset Comfortable being the first point of contact for IT support Able to prioritise tasks and adapt in a fast-paced environment Working knowledge of Microsoft Office, Microsoft 365, and Active Directory Willingness to travel within NSW and occasionally interstate/NZ Benefits: The opportunity to join one of the biggest Retailers in ANZ working within a stellar, high-performing team Be part of a highly innovative, forward-thinking and dynamic company culture, working alongside some of the brightest minds in the industry Central Sydney Office location, surrounded by cafes super convenient parking Huge career growth progression opportunities, joining a business that is hungry for development Opportunity to travel both domestically internationally If you're interested in this opportunity, please reach out today and apply or send your resume straight to Adele - ************************