Overview
Job Title: Telstra Retail: Customer Service & Sales Consultant
Employment Type: Permanent
Closing Date: 30 Dec *******:59pm
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Responsibilities
Delight customers through outstanding in-store service and a positive customer journey.
Identify customer needs and recommend products and services to transform their telecommunications experience.
Provide a collaborative, consultative approach to solutions for customers.
Continually learn and apply knowledge of the latest technology and gadgets to support customers.
Qualifications & Attributes
The ability to easily build a connection with a variety of new and existing customers.
An appetite to quickly develop customised solutions for customers.
A drive to reach (and exceed) sales targets and KPIs.
The hunger to learn and grow within the role (and beyond).
A positive and resilient approach to customer service within a busy environment.
Experience in a customer-facing role.
Benefits
30% off Telstra services
Exclusive discounts and offers across 240 brands and partners
A flexible, inclusive approach to parental leave – do it your way
Unlimited access to ***** learning programs
Monthly performance rewards and recognition programs
Benefits Your Way – Telstra
Locations
Charlestown
East Maitland
Forster
Glendale
Kotara
Muswellbrook
Raymond Terrace
Singleton
Taree
Casual, Part Time, and Full-Time roles available
Store hours vary – search your store
How to Apply
Hit Apply now After you've submitted your application, our next step is an assessment supported by our partner, HireVue. Please keep an eye out for their email to move things along.
Telstra Opportunities & Inclusion
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because we know that diversity strengthens our team and enriches our work. We have zero tolerance for harassment and prioritise creating a workplace where everyone is safe and can thrive.
We work flexibly at Telstra—talk to us about what flexibility means to you. When you apply, you can share your pronouns and/or any reasonable adjustments needed to participate equitably during the recruitment process.
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