Apply on Kit Job: kitjobau.com/job/39dmd9 A outstanding lifestyle in a treasured environment, this is life at PSC! The opportunity Our Customer Experience team play a vital role in being the first point of contact for our community. With over 60 different business units across Council, our Customer Experience team are the ones who ensure our community reach the right people to address their needs. We're seeking two Customer Experience Officers to join our team on a permanent, full-time basis, based from our Raymond Terrace Administration Building. This role is a good mix of both face-to-face customer service, working at our front counter, as well as working back-of-house in our contact centre, where you'll answer incoming calls, respond to email enquiries, and our webchat function on our website. From taking calls on how to register a pet, to bins being missed, development application enquiries, and everything in-between; no two days will be the same! This is a quick-paced, customer focused role, that would be ideal for anyone with prior call centre experience, or who have worked in a fast-paced, high volume reception area. Whilst we do monitor calls, we don't work toward hard KPIs – we're all about providing a positive customer experience for our community without the pressure! Our core operational hours are from 8:30am – 4:30pm. This is a permanent opportunity – working full-time 35 hours / weeknBase Salary Range: $67,627 to $74,612 pa based on 35 hours / week + 12% superannuation + $2,464 retention allowancenYou will be working from PSC Administration Building, Raymond Terrace A full list of the key responsibilities in this role are listed in the position description here – view the position description. We're all about putting the right people, in the right role! Here's what we're looking for: Certificate IV in Administration or demonstrated experience in Customer ServicenDemonstrated experience providing excellence in Customer Service, together with excellent interpersonal and communication skillsnComputer literate in MS Office ProgramsnAdvanced Data Entry and keyboarding skills This is life at PSC! Work/Life balance with generous leave entitlements, flexible work options and leave in lieunLong service leave when you've been with us for just over 5 yearsnHealth & Wellbeing leave to recharge when you need itnIndustry leading Paid Parental Leave accessible for all employees – regardless of how you became a parent, we offer 14 weeks that can be taken within 2 years from the birth, adoption, or long-term foster care of your child.nPSCare Day available to all employees to take in addition to your regular leave entitlementsnConfidential support (including mental health) through our employee assistance programnAward winning health and wellbeing program PSCare, Apply on Kit Job: kitjobau.com/job/39dmd9 Customer Experience Officer+ (Maitland) Bendigo Advertiser Maitland### Reply to this offerImpress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.#J-18808-Ljbffr