Overview
Join our team as an IT Service Desk Officer, where you will be the first point of IT support contact, assisting stakeholders and customers with IT requests, whilst also helping upskill our people\'s digital capability to minimise user-error.
You will be based from the Port Office located at Port of Brisbane with a rotating roster supporting the Brisbane International Cruise Terminal located at Pinkenba.
Responsibilities
* Support the team and customers in a job where no two days are the same.
* Work predominately Monday to Friday with the addition of working two weekends in a 6-week period (either on call or based at the Brisbane International Cruise Terminal) and varying start and finish times to accommodate work-life balance.
* Further develop your service desk/network background with the opportunity to contribute to technology projects.
* Be part of a respectful and supportive team environment.
* Provide IT support and help upskill our people\'s digital capability to minimise user-error.
Qualifications
* You\'re experienced in understanding and applying Information Technology Infrastructure Library (ITIL) practices.
* You have good technical support skills in a wide range of ICT disciplines (devices, applications, technologies, systems).
* You\'re curious, keen to learn new skills and technologies and love working with a range of stakeholders.
* You\'re proficient on Microsoft 365 (Teams, SharePoint, Exchange, Intune), and Azure Active Directory.
* You\'re a problem solver and love working within a team.
* ITIL certification is highly regarded.
Remuneration & Benefits
Remuneration is $94,645 (with yearly increases) plus superannuation and allowances. Generous leave allowances include 18 weeks paid parental leave (gender neutral) and options to purchase additional annual leave. You\'ll enjoy a Healthy Lifestyle Program, on-site gym, subsidised café, and other benefits.
Eligibility & Compliance
* You must be an Australian citizen, permanent resident or hold a valid work permit or visa.
* You\'ll be required to complete pre-employment checks, including a national police check.
* As there\'s no public transport to our sites, you\'ll need a valid driver\'s licence and reliable transport.
Additional
This position has a rotating roster and may involve work at multiple locations within the Port of Brisbane precinct.
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