Join to apply for the Customer Support Officer role at Tunstall Australasia
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Join to apply for the Customer Support Officer role at Tunstall Australasia
About UsAs part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.
What We Offer
The rewarding feeling of helping people in need
Comprehensive training and onboarding
Supportive leadership
Full-time role during business hours, no weekends or evenings
Hybrid working options for suitable candidates with home equipment (post-training)
Role Purpose
To work within the Community & Support Services team, recommending suitable Tunstall products and services, and delivering high-quality customer service to community, government, and direct clients.
Key Responsibilities
Serve as a primary contact via phone and email for product and service inquiries
Assist clients and stakeholders with onboarding new alarms
Handle calls and online inquiries from current and prospective clients
Complete all documentation and administrative tasks accurately
Recommend appropriate products, explaining their functions to clients
Respond to alarm inquiries for new customers
Troubleshoot non-urgent medical alarm issues
Candidate Requirements
Empathetic and patient 'people person'
Experience in customer service or sales
Resilient with excellent listening skills
Decisive and quick thinker
Proficient with computers and adaptable to new systems
Excellent phone manner and written communication skills
Positive team-oriented attitude
Benefits & Culture
Above award pay rates
Hybrid work arrangements (with suitable home equipment)
Comprehensive onboarding and induction
Free onsite and street parking
Training and development opportunities
Regular staff events and celebrations
Onsite gym and coffee facilities
Recognition awards
Friendly and inclusive workplace culture
Free counselling services
Employee discounts and benefits
Diversity & Inclusion
We value diversity and strive to create an inclusive environment where everyone feels valued and celebrated for their unique qualities. Join us and be part of our mission to support communities and empower individuals.
Applicants must have the right to work in Australia and complete necessary checks including Police, NDIS, and Blue Card (Working with Children).
Position Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industry: Hospitals and Health Care
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