**Software Support Engineer at Canonical**
We are hiring a Software Support Engineer to work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack. This role will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.
This is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.
Key Responsibilities:
* Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software.
* Maintain a close working relationship with Canonical's Field, Support and product engineering teams.
* Participate in upstream communities.
* Develop bug fixes, backport patches, and work with upstream for inclusion.
* Review code produced by other engineers.
* Demonstrate good judgment in technical methods and techniques.
* Prioritize work and manage your time effectively against those priorities.
* Participate in team discussions to improve processes, tools, and documentation.
* Maintain clear, technical and concise communications.
Requirements:
* An exceptional academic track record.
* Background in Computer Science, STEM or similar.
* Experience with Linux and open source software.
* Experience with at least one of Python, Go, C or C++ on Linux.
* A drive to learn unfamiliar technology and deep-dive difficult issues.
Nice-to-Have Skills:
* You love technology and working with brilliant people.
* You are curious, flexible, articulate, and accountable.
* You value soft skills and are passionate, enterprising, thoughtful, and self-motivated.
About Us:
Canonical is a pioneering tech firm at the forefront of the global move to open source. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do.
Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.