Senior Administration and System Support Officer
Melbourne VIC Australia
Job Description
* Salary 78K to 89K per annum + 11.5% Superannuation
* Full Time
* Based at our Nunawading Office
At Whitehorse City Council community is at the heart of everything we do To stay ahead of and best respond to the evolving changes and needs of the community the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times The five pillars of our transformation focus on:
* Excellent Customer Experience and Service Delivery
* Great Organisational Culture
* Innovation and Continuous Improvement
* Good Governance and Integrity
The role
As a Senior Administration and System Support Officer in our Environmental Health Unit you ll play a vital part in delivering health protection programs covering food safety infectious disease surveillance immunisation environmental protection and tobacco control This is your chance to lead and support a small administration team oversee and coordinate daily operations and ensure top-quality outcomes
You will
* Manage registration processes including applications renewals and data integrity
* Coordinate and support immunisation programs for public clinics schools and workplaces
* Oversee and support administration staff assigning tasks and assisting with workload priorities
* Collect and analyse statistical data to inform program planning and continuous improvements
* Review and develop administrative policies procedures and standards to ensure quality and efficiency
Working with us you ll gain hands-on experience in large-scale data management quality assurance frameworks and customer-focused service delivery enhancing your leadership and problem-solving skills in a supportive team environment
What You Bring
You re someone who thrives on organisation collaboration and problem-solving You re ready to bring your administrative expertise to a setting where every detail matters and customer service is paramount Specifically you ll bring
* Strong Organisational Skills You excel at juggling priorities and ensuring seamless management of registration processes from applications and renewals to maintaining data integrity
* Program Coordination Aptitude You re confident working with multiple stakeholders scheduling events and handling logistics perfect for overseeing immunisation programs in schools workplaces and public clinics
* Detail-Oriented & Tech-Savvy You manage high-volume data accurately maintain data integrity and adapt quickly to new systems or digital tools
* Customer Focus & Continuous Improvement You deliver excellent service adapt your communication to diverse audiences and consistently seek ways to refine processes for better outcomes
* Collaborative & Leadership Potential You work well in a team offering guidance where needed Whether you ve mentored newcomers or stepped in for a supervisor you re eager to further develop into a confident people leader
Whether you ve gained these capabilities in a similar role or from a different environment your ability to adapt lead or grow into leading and deliver exceptional administrative support will make you successful in this position We encourage you to apply if you re ready to bring your unique skill set to our dedicated Environmental Health team
In return we will offer
* The ability to make a difference Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live learn work or visit Whitehorse Every day you really will see how the work you re involved in benefits the diverse community
* Great working conditions A professional environment friendly and supportive teams and a flexibility program that promotes employee work-life balance
* An extensive Health and Wellbeing offering Employee assistance program private health insurance benefits health checks skin hearing and vaccinations discounted gym membership and facilities e g Theatre Arts Leisure and an active health and wellness program e g stretching healthy eating demonstrations and health challenges
* Career opportunities Engaging work and the opportunity to apply your skills and experience
* Transformation We are in a time of transformation to stay ahead of the evolving changes and needs of our community Together we are on an exciting journey to empower all of our employees to be innovative and constantly strive towards continuous improvement
* Reward & Recognition Extensive reward and recognition program corporate learning offerings study assistance and comprehensive leadership development programs
Further Information
We welcome your application which should include a CV that clearly demonstrates alignment with the capabilities listed in What You Bring as well as the key selection criteria in the position description You re also encouraged to include a brief one-page cover letter if you d like to highlight any additional experience or strengths that aren t captured in your CV Further information is available from Louis Papageorgiou Coordinator Environmental Health
Come and join the transformation
City of Whitehorse is a culturally and linguistically diverse community We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community We are committed to upholding a safe inclusive and respectful workplace that values the contribution of all
Whitehorse City Council is committed to being a child safe organisation We recognise our responsibilities to keep children and young people safe from harm and have established policies procedures and training to achieve these commitments